Group Sales Shift Leader - Seasonal (18+) at Bear Creek Mountain Resort

WHAT WE ARE LOOKING FOR:

The ideal Group Sales Shift Leader for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Group Sales team, by helping the team to achieve the sales and service goals working with groups to ensure a smooth registration process coordinating with the Snowsports, Rentals, and Security departments.

WHAT WE EXPECT FROM YOU:

• Ensure all aspects of the Group Sales operations are being upheld in the absence of the Director of Marketing and Guest Experience
• Fulfill the responsibilities of a Group Sales Team Member
• Oversee the Group Sales team during shift assuring that guests are greeted in a welcoming manner and employees are completing assigned tasks effectively
• Prepare group leader packages
• Process group reservations over the phone and by email
• Act as point of contact for current and previous groups, school visitations and contact meetings
• Book groups and arrange ski trips including group food service requests
• Upon a scheduled groups arrival, ensure that the group is greeted, waivers are signed, payment has been made; provide tickets and answer any questions
• Coordinate and communicate with Snowsports, Rentals and Security to ensure other departments are prepared to provide appropriate service levels based on the groups needs
• Notify Director of any team member performance concerns or successes

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures