1ST Assistant Store Manager (Floater) at Valor LLC

Description

Job Summary

The First Assistant Store Manager (1st ASM) role is a strategic leadership development position designed for fully certified Assistant Store Managers who are ready to expand their leadership impact. This position functions as acting Store Manager in their absence and serves as the go-to leader during day, night, and weekend shifts. Flexible Schedule as Required; includes days, nights, weekends, holidays, and rotational assignments. Typically scheduled 2 weeks in advance 

As a Floater, the 1st ASM is not assigned to a “home store” but instead rotates across multiple locations to provide leadership coverage, operational support, and training reinforcement. This rotational model broadens leadership exposure, enhances adaptability, and prepares the individual for promotion to Store Manager. 

Job Responsibilities

In addition to all standard ASM responsibilities, the 1st ASM will: 

• Act as Store Manager when the SM is off-site, ensuring seamless store leadership and decision-making authority. 
• Champion the brand by modeling excellence, reinforcing company culture, and delivering consistent guest experience. 
• Lead and manage store operations during the day, night, and weekend shifts. 
• Hold the team accountable to operational and service standards. 
• Enforce compliance, execute policies/procedures with urgency, and drive Rewards Program engagement. 
• Mentor, coach, and develop team members for growth opportunities. 
• Address escalated customer concerns with professionalism and care. 
• Support food service operations to maintain continuity and quality standards. 
• Provide leadership coverage across assigned district stores, adapting quickly to different teams and environments. 

Essential Functions (with or without reasonable accommodation)

• Ability to work a flexible schedule, including days, nights, weekends, and holidays. 
• Ability to travel between store locations must maintain reliable transportation. 
• Ability to stand and walk for extended periods during shifts. 
• Ability to occasionally lift 25 lbs. 
• Willingness to adapt to varying store needs and leadership requirements. 

Requirements

Skills & Qualifications

Required: 

• Certified Assistant Store Manager (completion of all three certification phases). 
• Passing score on comprehensive written and practical exam. 
• Successful completion of Leadership Review Panel evaluation. 
• Minimum 85% on ASM Scorecard for 3 consecutive months. 
• No active corrective action. 
• ServSafe Food Manager Certification (within 30 days of promotion). 
• Demonstrated scheduling flexibility (covering at least 75% of days, nights, and weekends). 
• Strong leadership, coaching, and team development skills. 
• Effective communication, problem-solving, and decision-making skills. 

Preferred: 

• Multi-store or floater leadership experience.
• Proven record of operational excellence and team development. 
• Ability to adapt quickly to new environments and store dynamics. 

Competencies

• Results-focused leadership. 
• Strong sense of accountability and integrity. 
• Adaptability and resilience in dynamic environments. 
• Collaborative, team-oriented leadership style. 
• Calm and professional under pressure. 
• Guest-first mindset with a focus on service excellence. 

Employment Contingencies

• Maintaining an acceptable driving record. 
• Successful completion of background check. 
• Signing of Confidentiality Agreement applicable to the role.