Business Travel & Sales Manager at San Diego Mission Bay Resort

Description

We are seeking a dynamic and results-driven Area Business Travel Sales Manager to spearhead the growth and development of our designated business travel and government segments for Noble House Hotels & Resorts. In this role, you will collaborate directly with travel agencies, local and global businesses, and government partners to drive room revenue within these segments. You will be responsible for fostering partnerships, creating compelling offerings, and strategically positioning our properties to maximize market share. 

Responsibilities:

1. Total Account Management: Take ownership of Business Travel, and Government segments at all three properties, ensuring exceptional service and satisfaction for our clients. Establishes new client relationships and maintains existing relationships to maximize revenue.
2. Small Group Sales: Responds to all incoming leads for business to secure opportunities and maximize sale of available guestrooms and event space as is beneficial for the property. Outlines available hotel space, pricing minimums and rental fees with timely response to clients. Quotes prices and provides detailed proposals in a high-volume environment. Meets with clients for site tours to secure potential bookings. Prepares correspondence to turnover signed contract to Conference Services team to plan event details.
3. Competitive Rate Offerings and Packages: Work closely with Marketing teams and Directors of Revenue to develop compelling rate offerings and travel packages that attract and retain customers. Continuously monitor market trends and adjust strategies accordingly.
4. Inventory Optimization: Optimize room inventory daily for the government and business travel segments. Ensure that each property maintains or exceeds its fair share of the business mix within its respective markets.
5. Sales Strategy and Execution: Generate individual business and government room nights by developing, strategizing, and executing sales plans for each market segment. Identify and target prospective customers to expand our leisure and corporate travel account base.
6. Reporting and Analysis: Utilize industry tools such as TravelClick Agency360 and Demand360 to target specific accounts and agencies. Provide monthly updates to property teams, highlighting key performance indicators and areas of opportunity.
7. Partnership Development: Foster and strengthen existing partnerships to increase production and exposure within each account. Leverage brand partnerships to gain acceptance into key target accounts.
8. Productivity Reporting: Maintain accurate monthly productivity records for accounts, ensuring transparency and accountability.
9. Collaborative Initiatives: Collaborate with Area Director of Business & Leisure Travel & other Noble House colleagues on strategic initiatives to drive growth in the government and preferred corporate market segments.
10. Industry Engagement: Conduct travel agency site visits, webinars, and participate in travel industry trade shows to establish and nurture relationships with key industry players.
11. Team Collaboration: Partner with property Sales team members on local sales calls and client events to enhance market presence and create collaborative opportunities.
12. Effective Business Trips and Appointments: Schedule and manage business trips and appointments within assigned markets to maximize productivity and achieve sales targets.
13. Market Intelligence: Collect market and competitive intelligence from comp set and destination to assess and implement rate strategies that align with short and long-term goals.
14. RFP and Agreement Management: Oversee the annual Business Travel, and Government RFP and agreement processes to secure profitable contracts.
15. Revenue Meetings and Reporting: Provide updates on each segment during revenue meetings, ensuring relevant information is communicated effectively. Assist with transient updates for weekly reports and month-end reports for each property.
16. Marketing Collaboration: Explore and implement potential marketing opportunities for all partners, tracking and reporting on results to drive continuous improvement.
17. Budgeting and Planning: Assist in the annual budgeting and Sales & Marketing plan processes at each property, providing valuable insights and recommendations.

YOU:

To be successful in this position, we're  looking for someone who thrives on interacting with guests and team  members and enjoys providing a safe and secure environment. This role  requires good communication and organization skills, honesty and the  desire to take care of others.

The OFFER:

In  return, you are rewarded with a competitive compensation package  including competitive pay, health benefits, matching 401k, PTO,  On-Demand Pay - Your Pay before Payday, free lunch and complimentary  parking. The position pay ranges $70,000-$72,000 yearly.

Our CULTURE

People  who best fit our culture are hard-working, reliable team players with a  passion for hospitality. We look for candidates with a 'can do'  attitude and a willingness to learn. We let our personalities shine and  we like to have fun. The Mission Bay Resort Hotel is part of Noble House  Hotels & Resorts: a curated collection of 23+ unique hotels around  the Americas, distinctly unique in location and soul.

At  Mission Bay Resort, we take pride in supporting our initiatives towards  Diversity, Equity, Inclusion and Accessibility. We have established a  hotel committee to bring together a variety of thoughts, perspectives,  and expressions – and we would love for you to share yours with the  team!

Noble House Hotels & Resorts are proud to  encourage and support an environment where everyone can be a successful  team member (come as they are) as their true authentic self. We are an  equal opportunity workplace and employer that does not discriminate  based on race, color, disability, gender/sex, sexual orientation,  religion, national origin, age, veteran status, or any other protected  status. We are committed to building a team (rooted in family) and a  workplace where we are all able to be successful based solely on our  individual qualifications, experience, abilities and job performance.

Requirements

• Bachelor’s degree in Business, Hospitality, or related field (preferred)
• Proven experience in business development, account management, or sales within the travel and hospitality industry
• Strong understanding of the business travel and government segments
• Exceptional negotiation and communication skills
• Proficient in industry tools such as TravelClick Agency360 and Demand360
• Analytical mindset with the ability to interpret data and make informed decisions
• Excellent organizational and time management skills
• Ability to work independently and as part of a team
• Willingness to travel and participate in industry events