Account Manager at Merchology

Description

Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam at our HQ in Plymouth, MN. Come see why we are a three-time Star Tribune Top Workplaces award winner!

Merchology seeks an Account Manager for our Sales team. Reporting to the Sales Manager, the Account Manager is a critical role that will influence the customer project journey and maintain account relationships. Each Account Manager will be responsible for managing projects from two-three sales representatives. Account Managers will represent the entire range of company products and services to their assigned customers, while ensuring the customer’s needs and expectations are met.

A successful Account Manager will:

• Collaborate with 2-3 assigned Strategic Account Executives to meet average conversion rate and quota goals.
• Complete weekly engagements with new and repeat customers, including proactive outreaches via email, phone calls, web meetings, and in person meetings.
• Effectively manage 50 or more customer projects at a time.
• Collaborate with retail brand partners on product options, stock, and pricing.
• Cross-departmental coordination of quotes, mock-ups, and shipping expectations.
• Participate in monthly pipeline review meetings and quarterly account plan meetings with assigned reps.
• Keep projects up to date, overcome challenges, and close projects timely.
• Communicate effectively with the Customer Service team on out-of-stock projects, and project details.
• Create professional presentations to outline product options for customers.
• Ensure seamless project hand-off with Customer Service team once order is placed.
• Complete additional projects or duties as assigned by the Sales Manager.

Requirements

• Bachelor’s degree in related field (business, marketing, communications); a combination of education and experience considered in lieu of degree.
• 1+ years as a Project Manager, preferably in B2B sales.
• Demonstrated experience in B2B sales.
• Candidates must demonstrate ability to quickly understand new customer needs and provide assistance, direction, and insights to convert their business.
• Strong teamwork, problem-solving, organizational, and relationship building skills.
• Adaptable to evolving processes and product offerings.
• Ability to influence decision makers and build relationships.
• Analytical skills to leverage data and research opportunities.
• Proficiency with technology and experience with CRM software (E.g, Hubspot).
• Multimedia skills to engage large groups, including phone, video and in-person presentations.
• Proficiency with engaging and effective business communication.

WHAT WE OFFER

In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:

• Competitive compensation: the estimated range for On-Target Earnings in this role is $61,000 to $74,000. On-Target Earnings consist of a combination of annual base pay and a variable target based on sales quota achievement
• Generous PTO plan
• 8 company-paid holidays
• Hybrid work schedule
• 40 hours of paid volunteer time
• 401k with match
• Company-paid life insurance
• Fun company-sponsored events
• Brand partner discounts
• Medical and dental insurance options, FSA, and HSA
• Employee Committees in Social Events, Wellness, DE&I and Giveback

LOCATION

• 3000 Niagara Lane North, Plymouth, MN 55447
• Remote hybrid role: Two at-home days and three onsite days, with Wednesday required (following completion of training period)

INDUSTRY

• Business to Business E-commerce and Apparel

Merchology is an equal opportunity employer and Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email [email protected] for assistance.