Guest Services Representative - Veterinary - Overnights at Fetch Specialty & Emergency Veterinary Centers

Fetch Specialty & Emergency Veterinary Centers is on the lookout for a dedicated and compassionate individual to join our Guest Services Team as an Overnight Guest Services Representative.

Join a team dedicated to delivering the highest level of veterinary care. At Fetch Specialty & Emergency Veterinary Centers in Brandon, Florida—just outside Tampa—our board-certified specialists and ER doctors work together in a state-of-the-art, 24/7 facility to provide comprehensive treatment options and compassionate support for pets and their families.

If you have a passion for helping others and providing outstanding guest service, we’d love to meet you. Apply today and take the next step in your career with Fetch!

Key Responsibilities:

• Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process.
• Answer incoming calls, respond to inquiries, and schedule appointments.
• Provide accurate and timely information about the hospital’s services and procedures.
• Maintain accurate client and patient records in our veterinary management software.
• Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet’s care and treatment.
• Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts.
• Assist with maintaining a clean and organized reception and waiting area.
• Ensure a compassionate and supportive experience for guests during their pet’s emergency or specialty care visit.

Requirements

• Previous experience in guest services preferred.

• Excellent interpersonal and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Comfortable handling emotionally charged situations with empathy and professionalism.
• Proficient with computers and scheduling software (experience with ezyVet management software is a plus).
• A passion for animals and their well-being.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Family Leave (Maternity, Paternity)
• Safe Harbor 401K with Company Match
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Personal)
• Holiday Pay
• Short Term & Long Term Disability
• Employee Assistance Program (EAP)
• Team Member Pet Wellness Plan
• Team Member Pet Discount
• Continuing Education
• Uniform Allowance
• Tuition Reimbursement