Customer Service Representative Part-Time (Saturday-Sunday 430pm-1am) at Hollis Cobb

Job Summary
The Customer Service Representative will be responsible for handling inbound patient voice mails and calling the on-call Doctor with pertinent patient information. This is a Part-Time position only. (Sunday-Monday).

Responsibilities

• Listen to patient voice messages, as they come through the automated system
• Gather patient information and demographics from voice messages, and immediately communicate the information with the on-call Doctor
• Other duties as assigned by manager/supervisor

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education & Experience

• High school diploma or equivalent
• Must have at least 1-year Customer Service

Knowledge, Skills & Abilities

• Intermediate to advanced computer skills using Microsoft Word, Excel, and Access
• Ability to multi-task in a fast-paced environment
• Strong verbal, written and communication skills
• Good organizational skills with the ability to work independently
• Strong analytical/problem solving skills
• High attention to detail
• Ability to read and understand a variety of information presented in different formats from a variety of source
• Typing skills with a minimum of 25 wpm

Physical Skills & Abilities

While performing the duties of this job, the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, or crouch or crawl; see, talk and hear

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent/employee works in a temperature-controlled office environment. Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously. All incumbents/employees are provided a Webcam and are required to be on camera 100% of the time during the scheduled shift conducting remote training.

Illinois and Maryland residents click below for compensation and benefits:

https://www.holliscobb.com/illinois-maryland-residents/

Hollis Cobb is an Equal Opportunity Employer