Technical Learning Manager – Distribution (On-site) at Lakeshore Learning Materials, LLC

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

We are seeking a Technical Learning Manager (Distribution) to lead and deliver high-impact, floor-level training across our distribution operations. This role is deeply embedded in the day-to-day flow of our distribution center (DC), working side by side with Operations teams to identify process gaps, translate them into actionable training and ensure consistent execution. You’ll collaborate with Operations leaders to define the “how” behind our operations—then translate that into clear, repeatable and measurable training on the floor.

This individual will be expected to take initiative in identifying opportunities for improvement and drive training solutions that address operational challenges. The role calls for someone who naturally takes initiative, anticipates challenges and shapes solutions that move the work forward. You’ll be a trusted resource for your operational insight, helping teams navigate complexity with clarity and confidence. Your ability to surface meaningful improvements and influence best practices will be key to driving performance and consistency across the board.

This is a tactical, boots-on-the-ground role based primarily in Utah, with up to 25% travel. You’ll be on-site five days a week, training everyone from forklift drivers to frontline managers. Your focus will be on distribution (not manufacturing), with an emphasis on retail outbound processing and customer service excellence. You’ll need to be highly organized, experienced in teaching WMS systems and skilled at simplifying complex processes for diverse audiences.

A day on the job looks like this:

• Delivering daily, hands-on training to DC staff across inbound, outbound and inventory control functions
• Collaborating directly with DC leadership to define and document operational methods and best practices, leveraging their expertise in process execution and improvement
• Developing and maintaining a structured training schedule that supports team members across multiple distribution processes
• Translating floor-level process issues into targeted training interventions
• Facilitating training for a wide range of roles—from equipment operators to supervisors—with clarity and consistency
• Monitoring training effectiveness through testing, observation and feedback loops
• Supporting process improvement initiatives by identifying training-related gaps and proposing solutions
• Maintaining accurate training records and ensuring compliance with safety and operational standards
• Serving as a bilingual training resource, delivering content in both English and Spanish as needed
• Continuously assessing and refreshing training content to reflect process updates and operational changes
• Acting as a liaison between Operations and training to ensure alignment on performance expectations

Got the skills and experience? Here’s what we’re looking for: 

• 3+ years of experience in a distribution, logistics or warehouse training role—preferably in a 3PL or customer service–driven environment
• Proven ability to train across all levels of a DC, from frontline associates to leadership
• Strong understanding of warehouse operations, including WMS systems (any platform)
• Experience developing and delivering process-based training in a fast-paced, high-volume environment
• Highly organized with the ability to manage multiple training tracks and refresh cycles
• Comfortable working independently and collaboratively in a tactical, on-the-floor capacity
• Bilingual in English and Spanish (strongly preferred)
• Excellent communication and facilitation skills with the ability to explain simple processes clearly and effectively
• Willingness to travel up to 25% if needed; minimal travel if based at DC3
• Demonstrated experience building and executing structured training programs in a distribution environment

And here’s our end of the bargain! 

• Competitive compensation based on skills and experience, and bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. 

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1