Medical Receptionist - Internal Medicine at InterMed

ESSENTIAL FUNCTIONS

• Greet incoming patients using friendly, respectful communication
• Obtaining and documenting up to date demographic information for patient, including updated insurance information, license information, etc.
• Accept patient payments and document accordingly

• Familiar with payments required from patients enrolled in all insurance plans that InterMed participates with and collect necessary co-pays
• Maintain accurate transaction batches on credit card machine; balance cash drawer
• Assist billing office with problem resolution as necessary

• Notify clinical staff that patient has arrived via the EMR
• Make patient aware of any unusual delay in their appointment time
• Answer incoming telephone calls using pleasant phone voice and proper telephone etiquette
• Be familiar with forms necessary for patient appointments

• To include scanning, printing, assembling, and mailing patient packets

• Be familiar with computerized appointment scheduling system and schedule patients with all necessary follow-up and ancillary appointments
• Ability to prioritize telephone encounters
• Monitor automated confirmation calls and update EMR
• Flexibility and willingness to work as a team member
• Proficient with Windows based computer applications

• Accurate transcribing and data entry skills
• Excellent typing and accurate documentation of patient encounter
• Taking patient temperatures upon arrival to practice on a rotating basis with other staff
  • Ask health screening questions to all patients
  • Verify appointment time
  • Advise patient if they can proceed with appointment or need to reschedule

JOB REQUIREMENTS

• High school graduate
• Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendor
• Ability to work independently and accurately

• Ability to work well in busy environment