Credential Management Program Coordinator (Indianapolis, IN, US, 46204) at Indiana Bureau of Motor Vehicles
Indiana Bureau of Motor Vehicles · Indianapolis, United States Of America · Onsite
- Professional
- Office in Indianapolis
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
- Invest in our employees
- Engage our customers
- Provide sustainable systems
- Embrace product innovation
Role Overview:
The Credential Management Coordinator ensures timely validation of credential transactions prior to releasing, printing, and mailing in a safe and secure manner. You will lead a team of clerical assistants in:
- Facial recognition screening and processing.
- Consolidation of duplicate customer records, identifying multiple and fraudulent credential applications and records.
- Fraud and Security Enforcement (FSE) case report processing.
- Daily report processing and customer request processing.
- Ensuring compliance with federal and state laws.
The Coordinator also supports agency operations by verifying credentials comply with proper identity and documentation standards. Imaging and quality verification ensures the agency is not liable in any legal matters concerning such transactions.
Salary:
The salary for this position traditionally starts at $42,900 per year, but may be commensurate with education or work experience.
Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
The essential functions of this role are as follows:
- Ensure efficient operational and technical processes for securely issuing credentials that are timely and accurate control of credential applications.
- Oversee credential document exception processing by providing documentation to exception committee members, tracking process to completion.
- Ensure the cancel and combine process is managed timely with accurate control and escalation to Fraud and Security Enforcement (FSE).
- Ensure Facial Recognition processing is completed within the expected TAT and escalation to Fraud and Security Enforcement (FSE).
- Ensure timely processing of Fraud and Security Enforcement (FSE) case reports.
- Supervise and coach clerical associates, developing their skills and preparing them for current and future responsibilities.
- Research customer credential status and responds in a timely manner to various customer service and communications departments throughout the Bureau.
- Follow agency policies and operating procedures daily to ensure efficient daily production.
- Answers technical questions and traces requested information.
- Sorts and distributes or responds to and handles records, files, and other documents.
- Process mail correspondence daily which includes typing/printing letters and inserting comments.
- Ensure that all CVP applications are processed within the expected TAT.
- Oversee and track branch errors processes.
- Verify and Report Alien and I-94 Forms utilizing Department of Homeland Security’s Verification Information System Database.
- Notify and correspond with Applicants for additional information.
- Represents the agency in a positive and professional manner.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
What You'll Need for Success:
You must meet the following requirements to be considered for employment:
- Ability to multi-task, be challenge driven, and goal oriented.
- Possess strong, effective time management and organizational skills.
- Ability to manage multiple projects, remain organized, and be detail oriented.
- Ability to effectively communicate verbally and in writing.
- Ability to adhere to department policies and processes for secure issuance.
- Ability to function in a small independent group environment.
- Thorough knowledge of departmental function and the organization of the agency.
- Be flexible and a creative thinker.
- Ability to learn and retain the operation of all CVO systems.
- Practical knowledge of laws and regulations pertaining to section functions.
- Basic knowledge of computer procedures.
- Ability to compose correspondence.
- Ability to be tactful when dealing with visitors and answering telephone calls.
- Must enjoy working in a team environment.
- Display an ability to work and communicate successfully.
- Produce accurate and quality results.
- Provide premier customer service.
- Follow and support BMV policies and procedures.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].
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