- Office in Norfolk
Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost efficient manner. Communicate and distribute appointment dates/times to drivers; owner operators and/or fleet. Communicate and coordinate between all locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, port delays, and any additional requests made of driver.
Essential Functions:
• Must exercise discretion and use independent judgment when relating customer requests, appointment times and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
• Manage drivers to get paperwork scanned and turned in a timely manner.
• Audit driver’s paperwork that was scanned by the driver.
• Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure. Apply THC if needed.
• Apply any additional charges including and notifying customer service of changes.
• Track/Maintain Yard Report, MDR, CNI, Pay Before Manifest and Divisional Pool.
• Actively participate in driver recruiting and retention.
• Trace equipment for ERD and LFD.
• Processes ATP’s and Non-Productive pay.
• Review preliminary payroll.
Skills Required:
• Data entry skills; Good communication and organizational skills
Knowledge Required:
• DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task
Supervision Received:
• Operation Manager
Supervision of Others:
• Drivers
Confidential Data:
• Driver pay information; customer accounts; dispatch activities
