Administrative Supervisor (Seasonal) at SaviLinx, LLC

JOB TITLE:                         Administrative Supervisor (Seasonal)

DEPARTMENT:                 Operations         

REPORTS TO:                    Program Manager

FLSA STATUS:                   Exempt                                             

OUR GUIDING PRINCIPLES:  

Make every interaction Count 

Act with Respect and Integrity 

Demonstrate Passion for Continuous Improvement 

Be Worth of Trust from all Stakeholders 

OVERVIEW:

The Administrative Supervisor is responsible for oversight of the administrators while demonstrating our core values. This position manages schedules, communicates with Workforce Management and offers support and training to site admins. 

ESSENTIAL FUNCTIONS:

• Ensures SMEs are assigned to the proper chat groups.
• Conducts daily quality checks and vendor administrative updates.
• Provides team support through phone calls and meetings.
• Follows all work instructions and SOPs.
• Adapts to continual changes to work instructions and procedures as needed. 
• Meets expectations for updating breaks and lunches based on overtime requests, late arrivals, and any variations.
• Manages vendor admins to ensure engagement and consistency.
• Includes relationship building exercises.
• Communicates with WFM client by phone and email. 
• Offers additional support and training as needed to site admins.
• Maintains proper timekeeping and payroll for the admins and WFM.
• Schedules coaching for agents. 
• Monitors Softphone login, real time adherence, system down, and WFM staff coding.
• Attends and participates in required training sessions. 
• Follows all safety, ethics, human resources and security policies and procedures. 
• Must keep all systems open and be responsive to management during working hours.

SUPERVISORY RESPONSIBILITY:

Supervises a team of employees.

EXPECTED WORKDAYS/ HOURS:

This position requires full, flexible availability including evenings and weekends as needed.

LOCATION: 

Work in-center daily (not work from home).

QUALIFICATIONS:  

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• High school diploma or general education degree (GED); and two years related experience and/or training; or equivalent combination of education and experience.
• Two years’ experience in supervisory positions.

OTHER DUTIES: 

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY: 

SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  
 

VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER