Site Reliability Engineer - US at ControlUp

ControlUp creates an autonomous workplace where the day runs itself.We’re a leader in DEX, unifying digital employee experience and IT operations into one powerful platform built for modern workplace management. By combining real-time monitoring, automation, and proactive remediation, ControlUp enables IT teams to prevent issues before they impact employees, reduce operational complexity, and streamline IT environments, without the clutter of multiple tools. With ControlUp, IT works smarter, employees stay productive, and the workday runs itself. One platform. One powerful shift in how work flows.No tool sprawl. No wasted time. No interruptions. Just technology that runs smoothly, so people can get on with work that matters.The RoleWe are seeking a highly skilled Site Reliability Engineer (SRE) to own production stability, system performance, financial operations (FinOps), and cost of goods sold (COGS) management in a large-scale environment. You will work closely with engineering, product, and customer teams to ensure our advanced technology stack is optimized to meet and exceed customer SLAs.

How You’ll Spend Your Day

Maintain and improve production stability across a large-scale infrastructure with thousands of Kubernetes nodes and instances

Monitor, analyze, and optimize system performance to ensure seamless user experience and SLA adherence

Implement and drive FinOps practices to manage cloud cost efficiency and cost of goods sold (COGS) effectively

Utilize ControlUp and other advanced monitoring/observability tools to proactively detect issues and ensure SLA compliance

Collaborate with development and operations teams to automate deployments, scaling, and incident response

Design and implement robust alerting, incident management, and post-mortem processes

Continuously evaluate and adopt cutting-edge technologies to improve reliability, performance, and cost efficiency

Provide technical guidance and best practices for infrastructure and application scalability

Participate in on-call rotations to respond to critical incidents and minimize downtime

Your Experience and Qualifications

Proven experience as an SRE or similar role in large-scale environments with thousands of Kubernetes nodes and instances

Strong expertise in Kubernetes, container orchestration, and cloud infrastructure (AWS, GCP, Azure, or similar)

Solid understanding of performance tuning, monitoring, and observability tools (experience with ControlUp is a strong plus)

Experience with FinOps principles and tools to manage cloud costs and optimize resource utilization

Deep knowledge of production incident management, root cause analysis, and SLA management

Proficiency in scripting and automation (Python, Go, Bash, etc.).Familiarity with CI/CD pipelines and infrastructure as code (Terraform, Helm, etc.).Excellent communication skills and ability to work collaboratively across teams

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