Business Development Center Administrator at Lithia

Dealership:

Do You Have Great Customer Service Skills?

Looking for Better Hours and Opportunity for Career Advancement?

Join the Award-Winning Service Team at Wesley Chapel Toyota!
 

At Wesley Chapel Toyota, we believe in helping our employees grow and succeed. That supportive culture has helped us earn top honors like Toyota’s President’s Award and recognition as one of Automotive News’ Best Dealerships to Work For in 2023, 2024, and 2025!

We’re currently looking for a motivated and customer-focused Business Development Center (BDC) Representative to join our Service team. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and wants to build a meaningful career in a positive, team-oriented environment.

If you're ready to develop your skills and grow with a company that truly values its employees, we’d love to hear from you!

As a BDC Representative, you will respond to and communicate with our customers via email and phone. Ideal candidates will be polished, professional, energetic, and customer-focused. You must be able to handle heavy call volume and explain manufacturer service specials and incentives (we provide the details), answer questions and schedule appointments while maintaining outstanding phone etiquette. Dealership experience is a plus, but not required.

What will you be doing?

• Outbound and inbound customer phone calls.
• Respond via email and phone to Internet Leads
• Determine each customer's needs by asking the correct questions
• Set appointments for Service Department
• Ensure a positive customer experience
• Introduce customers to Service Advisors
• Enter customer information into CRM

Who are we looking for?

• Customer-focused, energetic, and self-motivated
• Experience in customer service or call center
• Strong communication skills –verbal and written
• Bi-lingual (ability to speak Spanish) a plus!
• Excellent computer skills
• Highly organized with attention to detail
• Experience with Volie, CDK and XTime a plus!

We offer best-in-class industry benefits

• Competitive pay 
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

• ​High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.