- Office in Brentwood
Job Details
Job Location: TN 215 Centerview Drive #263 Brentwood TN 0VQ53 - Brentwood, TN
Education Level: High School
Salary Range: Undisclosed
Travel Percentage: Up to 25%
Job Category: Information Technology
Description
Job Summary: IT support specialists provide organizations with information technology support to optimize operational efficiency. Their duties include resolving technical issues, maintaining hardware and software installations, and improving IT systems. They are required to provide IT support to customers i.e., employees, and providers.
Supervisory Responsibility: This position has no supervisory responsibilities
Key Responsibilities
-
Act as a resource for all staff and physicians to address software and/or hardware issues.
-
Act as a resource to maximize software potential and to create enterprise or departmental efficiencies.
-
Develop detailed reports to meet enterprise or departmental information needs.
-
When required, install and/or perform minor troubleshooting procedures to hardware, software, or other peripheral equipment.
-
Monitor daily backup completion and report issues to IT vendor to identify and resolve problems or potential problems.
-
Hold administrative rights to software systems. Initiate and terminate user access at manager request. Act as liaison to request or terminate access to third-party systems such as hospital EMR.
-
Maintain records related to system changes or deletions.
-
Participate in setup and implementation of new systems, upgrades, or modifications including evaluation and testing. Act as a resource for others in determining system configurations or modifications to meet internal needs or external requirements.
-
Assist with training materials, procedures, and/or user training as required.
-
Submit hardware/software problems to software vendor support or IT vendor as indicated.
-
Problem solve and monitor a variety of software/hardware.
-
Provide support related to client internet-based portal.
-
Participate in performing system audits and identifying IT security risks as well as developing and/or implementing plans to mitigate risks.
Travel Requirements
-
All IT Specialists will be required to travel as part of their regular duties. Must be capable & able to travel and have reliable transportation to include a valid driver’s license.
Core Competencies
-
Flexible, Detail oriented, Customer focus, Team working, Initiative, Problem solving, Organized, Self-motivated
General
-
Adopt the One GI culture of respect, integrity and accountability that contribute to an internal environment of teamwork and promote a positive brand image to our external customers.
-
Incorporate a leadership mindset to your role.
-
Comply with One GI procedures, policies, and regulations relevant to your role.
-
Successfully completes all One GI training requirements (i.e. OSHA, HIPAA, HealthStream, compliance, etc.)
-
Responsible for compliance with all regulatory requirements and/or guidelines. These requirements/guidelines include, but are not limited to: OSHA, HIPAA, Federal Fraud and Abuse laws.
-
Computer skills – good working knowledge of MS office.
-
Ability to communicate effectively with others, both verbally and in writing.
-
Proven ability to manage time, meet deadlines and prioritize.
-
Able to maintain standards and professionalism during periods of fluctuating workloads.
-
Provide professional service to direct customers of One GI in all interactions.
-
Build effective working relationships with other team members.
-
Manage daily tasks to ensure business needs are consistently met.
Qualifications
Education and Qualifications
-
High School Diploma or equivalent required.
-
Training in basic technical operations or equivalent experience.
-
Two (2) experience with practice management, EHR software, and the healthcare environment preferred.
-
Experience in writing and modifying reports produced from software systems.
-
Experience in medical billing and/or clinical practice is advantageous.
-
Basic knowledge of computer hardware required
-
Working knowledge of HIPAA security issues and/or a willingness to learn.
-
Basic understanding of physician practice operations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear. Understand/comprehend English as well as read/follow written English instructions.
This role requires continuous activity levels in areas such as walking, standing, pushing, pulling, lifting, and reaching. It also requires dexterity in motion/flexibility. Ability to lift, push or pull 35+ or more. Must be able to differentiate colors and successfully pass color blind screening.
Work Environment
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stoop as necessary. This position requires the ability to occasionally lift office products and supplies up to 20 pounds. This job operates in a professional office environment. This role routinely uses standard office equipment.
This job operates in a clinic and procedure room environment. There is potential to be exposed to blood, tissue, and bodily fluids. Involves exposure to Glutaraldehyde/Rapicide (Refer to SDS manual as needed). Occasional exposure to communicable diseases and biohazards.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Accommodations
Reasonable accommodations will be made to enable a qualified individual with a disability to perform the non-essential or essential functions of this job. All accommodations will be investigated on an individual basis with the needs of the department and current staff resources considered. Accommodations will not be made that compromise the safety and health of any associate.
Apply Now
