Quality Assurance Analyst at Bbinsurance

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Texas Security General Insurance is seeking a Quality Assurance Analyst to join our growing team!

The Quality Assurance Analyst will be responsible for overseeing and improving the quality assurance processes and standards within Texas Security General Offices.  This role ensures compliance with underwriting requirements, promotes operational excellence, and maintains the highest standards of service delivery.

The QA Analyst will work closely with underwriting teams, operations, carriers, and leadership to identify process improvements, mitigate risks, prepare for and support both internal and external audits, and uphold the organization’s commitment to quality. 

How You Will Contribute:

• Review all insurance operations best practices for Profit Centers to verify compliance with Brown & Brown best practices.
• Prepare for, coordinate, and actively support internal and external audits, including maintaining documentation, gathering requested materials, and participating in audit reviews and follow-ups.
• Partner with carrier audit teams and internal stakeholders to address findings, track remediation plans, and ensure timely resolution of audit-related issues.
• Establish process improvement efforts by analyzing existing workflows, identifying opportunities for process improvement, and collaborating with stakeholders to redesign processes that reduce errors and enhance compliance.
• Obtain stakeholder collaboration through close interaction with underwriting, operations teams, and carrier partners by addressing quality concerns and implementing improvements; serve as a liaison between departments to ensure alignment on quality standards.
• Complete all delegated work in preparation for reviews including, but not limited to, review of prior reports, procedure manuals, issuing carrier ratings and exceptions, licensing, websites, and contracts in a timely manner with a high degree of accuracy.
• Communicate findings from review work with teammates, develop clear questions and documentation to support audit readiness, and escalate concerns to leadership as needed.
• Assist with the development of draft and final reports summarizing findings and recommendations.
• Monitor and retest Profit Center action plans as needed to verify compliance and closure of prior audit items.
• Build an understanding of key insurance operations best practices and connect file review findings to potential risks to the company.
• Complete internal training modules, tasks, and webinars as instructed.

Licenses and Certifications:

• Active P&C license in the state of Texas is required.

Skills & Experience to Be Successful:

• 3-5 years of Property & Casualty Excess & Surplus Markets insurance experience in a Carrier, MGA, Brokerage, or Agency setting.
• Background in commercial lines underwriting preferred.
• College degree preferred.
• Proficiency with Microsoft applications (Word, Excel, PowerPoint).
• Ability to learn and adopt new management systems quickly.
• Strong research and analytical skills related to various insurance products and coverages.
• Ability to work both independently and collaboratively within a team environment.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Adaptability in a fast-paced and changing environment.
• Proven ability to effectively communicate with carrier audit teams, internal stakeholders, and leadership regarding audit readiness, findings, and compliance requirements.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.