Manager, Client Insights (New York, NY, US) at Richemont

Are you a good match?

For this role, we are looking for the candidate to have a bachelor’s degree and a minimum of 5 years of experience in managing data and analytics projects. You will have strong reporting knowledge and maintain expert-level knowledge of the client database ecosystem. You will have experience with Service Cloud, SAP, BI, Looker, GCP;  Salesforce is a plus.

What are we expecting from you?

The Client Insights Manager is the ambassador of client data knowledge and will drive actionable insights into client behaviour by leveraging advanced analytics, product-client reporting, and lifecycle studies. Partner across Marketing, Retail Performance and Client Development to identify growth opportunities, optimize targeting and elevate strategic decision making. This role reports to the Senior Manager, Client Insights and is based out of our NYC office.

In this role, you will:

Insights:

• Lead and deliver monthly and quarterly in-depth studies on client lifecycle, segmentation shifts, and product collector patterns to inform targeting and engagement.
• Proactively monitor key business trends, flag anomalies, and recommend areas for deeper investigation.
• Translate insights into recommendations that directly influence client development initiatives, product positioning and commercial opportunities.
• Partner with HQ on Market feedback and needs.
•  

Reporting:

• Own all monthly product-client reporting, ensuring proactive identification of collector trends and monitoring of product performance around launches.
• Design and deliver pre- and post-launch analyses, providing insights to Client Development and Marketing to shape and measure effectiveness of strategies.
• Recommend reporting frameworks that translate client-product data into clear, actionable insights for business growth.
• Interpret and visualize client data for cross-functional department initiatives.

Database Management:

• Develop and maintain expert-level knowledge of the client database ecosystem, including Service Cloud, SAP, BI, Looker, GCP, and Salesforce, understanding data rules and calculations.

• Focus on continuous improvement of data collection, regular maintenance, cleansing, and enhancements of our datasets.
• Serve as a point of contact for CRM regionals and corporate pillars, ensuring consistent understanding and application of client data.

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process:  

Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization.  Applicants must have valid work authorization for employment in the USA. 

Richemont offers a generous compensation and benefits package for eligible employees.

Expected Salary Range- $120k-$125k/ yearly

This role is eligible for a yearly bonus.