PAL, Savings and Superannuation at Ing

Shape the Future of Savings and Super – Empower Financial Wellbeing at ING

At ING, we empower millions of customers across 40+ countries to stay a step ahead in life and business. Our Daily Banking Tribe drives the strategy and performance of our core banking products, and we’re looking for a visionary leader to join us in shaping the future of savings and superannuation.

We are seeking a dynamic and experienced Head of Savings & Superannuation (internally known as Product Area Lead, Savings and Superannuation) to lead the strategy, performance, and delivery of ING’s savings and superannuation portfolios. This is a senior leadership role with full P&L accountability (shared with PAL Pricing & Performance), responsible for acquisition, retention, product governance, and compliance.

You’ll lead agile squads, collaborate cross-functionally, and drive customer-centric innovation that delivers real impact. If you’re passionate about financial wellbeing, product excellence, and leading high-performing teams—this is your chance to make a difference.

What you’ll do
 

• Lead and coach a high-performing team, fostering a culture of collaboration and innovation.
• Own and execute product strategy and roadmap for savings and superannuation.
• Drive acquisition, retention, and engagement strategies.
• Oversee superannuation operations, compliance, and vendor management.
• Monitor market trends and competitor activity to inform product decisions.
• Deliver seamless customer journeys and product enhancements.
• Share accountability for portfolio profitability and financial performance.
• Champion agile delivery and continuous improvement.

What we’re looking for

• 15+ years’ experience in product management, governance, and delivery.
• Excellent understanding of APRA/ASIC regulatory frameworks and trustee engagement.
• Proven leadership and stakeholder management across Risk, Operations, Finance, and Legal.
• Bachelor’s degree or higher in Marketing, Business, or Commerce.
• Postgraduate qualifications desirable.
• A strategic thinker with expert financial acumen and analytical mindset.
• Experience in agile environments and product simplification.
• Passion for customer outcomes and team development.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

 

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. And because we want you to shine, let us know if you need any adjustments to the recruitment process by emailing TA email address   

We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia's most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

Need more? 
Rachel Yuen [email protected] 

Applications close on 22nd September 2025

Internal advert blurb:
 
Before you apply 
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager  

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