- Professional
- Office in Mason
About Atos
Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Onsite Support Analyst
Onsite-Norwood, OH location
As an Onsite Support / IT Network Analyst, you’ll play a crucial role in managing, optimizing, and securing our organization’s computer network system.
Your responsibilities will include:
- Technical Support - Responding to user queries and troubleshooting hardware and software issues. Quickly addressing concerns and examining application and equipment problems. Performs 2nd-level user help desk activities, individual coaching and trainings and be involved in end user engagement.
- Vendor Management - Communicates with vendors and service providers on an accountable level to solve local IT problems or cooperate with centralized IT in that respect. Drives IT change projects on-site or in the region.
- Communication Management - Manage Voice/Video/Conference Support
- Information Security - Protect information assets & intellectual property. Supports change-release processes and implementation of IT security guidelines.
- Business Continuity Planning - Prepares the plan to restore core infrastructure functions when interrupted by an unplanned incident; while minimizing the impact to our employees, their families, customers, and suppliers
- Innovation - Keeps abreast of developments in industry regarding IT trends and technologies
Required Knowledge/Skills, Education and Experience:
• Bachelor’s degree in Information Technology, Computer Science, or related field or 2+ years of experience in IT analysis or a related role.
• Troubleshooting and Problem-Solving: Ability to diagnose and resolve network issues efficiently with documentation
• Proficiency in understanding and working with protocols such as TCP/IP, DNS, DHCP, and HTTP/HTTPS.
• Knowledge of LAN/WAN, VLANS, VPN, routers, switches, firewalls, and other networking devices, including configuration and troubleshooting.
• Familiarity with tools like Wireshark, SolarWinds, or Nagios for monitoring network performance and diagnosing issues.
• Understanding of network security principles, including firewalls, VPNs, and intrusion detection/prevention systems (IDS/IPS)
• Excellent communication and interpersonal skills.
Preferred Knowledge/Skills, Education and Experience:
• Relevant certifications.
• Experience in network administration.
• Advanced Network Design: Experience in designing complex network architectures tailored to industrial environments1.
• Cloud Networking: Familiarity with cloud services and integration with on-premises networks.
• IoT Integration: Experience with Internet of Things (IoT) devices and their network requirements
• Strategic Thinking: Capability to plan long-term network strategies that align with business goals
• Project Management: Ability to manage network-related projects, including upgrades and new implementations
