Front of House Rep/Usher at The Maryland-National Capital Park & Planning Commission, MD
The Maryland-National Capital Park & Planning Commission, MD · Cheverly, United States Of America · Onsite
- Junior
- Office in Cheverly
About the Department
Position Duties
Box Office/Front Desk Position ($16.00/hr.-$17.50/hr.)
This position serves as a key point of contact for patrons and visitors to the Publick Playhouse. The Box Office & Front Desk Associate manages daily ticket sales and provides excellent customer service both in person and over the phone.
Responsibilities include:
- Handling walk-up and phone ticket sales using a computerized ticketing/reservation system
- Managing cash and processing payments accurately
- Answering patron questions about events and programming
- Greeting and assisting visitors upon entry
- Maintaining cleanliness and organization of lobby area and ticket counter
- Supporting administrative tasks such as mailings and special projects
Minimum Qualifications:
- Bachelor’s degree in theatre or equivalent experience in the performing arts
- Strong background in customer service
- Knowledge of general office procedures and comfort with office equipment and systems
- Excellent communication, multitasking, and troubleshooting skills
Additional Information:
- This position is to cover shifts during our weekday hours of operation (M-F, 8:30 AM – 5:00 PM)
- Occasional evening and weekend shifts may be available during events or performances
- Candidates with consistent daytime availability will be given priority
Usher Position ($16.00/hr.-$17.00/hr.)
Ushers interact directly with patrons and guests during a wide range of events at the Publick Playhouse. These include performances for seniors, school groups, and mixed-age audiences, as well as non-performance events such as classes, workshops, art receptions, rentals, and more.
Responsibilities include:
- Greeting and checking in patrons (via ticket or roster)
- Scanning tickets and assisting patrons with seating, including accessible seating
- Troubleshooting seating issues and providing excellent customer service
- Working at the concession stand window
- Maintaining clean and safe restrooms and lobby areas
- Providing attendance numbers to management at the end of events, as needed
- Ushers who excel at their tasks and have availability for a variety of shifts may be considered for a House Manager role
Minimum Qualifications for both Front-of-House Positions
- Completion of safety training is required for all positions; this may include certification in First Aid and CPR
- A passion for the performing arts is essential, along with comfort speaking with patrons both in person and over the phone
- Candidates must be willing to learn about the full range of programming at the Publick Playhouse, as well as become familiar with offerings at other Arts Centers. This includes knowing how to locate information to assist patrons effectively.
Knowledge, Skills, and Abilities:
- Knowledge or background in the performing arts is highly desirable
- Excellent customer service and interpersonal skills
- Strong problem-solving abilities
- Comfortable interacting with a diverse range of patrons
Additional Information:
- This is an event-based position; weekly hours will vary depending on our event schedule.
- The typical season runs from late September through early June.
- Candidates with any combination of weekday, weekend, daytime, and evening availability will be considered.
Other Qualifications
- These positions do not provide any benefits.
- A criminal background check will be completed prior to hire.
- May be subject to medical, drug and alcohol testing.
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)
M-NCPPC will make all efforts to reasonably accommodate you.
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