PD Scheduler/Office Support at Complete Home Care Private Duty LLC

Description

General Summary: Supports the Business Office Manager and clinical leaders in maintaining accurate and timely back office, clerical, and select business office support functions.     

Essential Functions: 

• Promote /exemplify Company mission, vision and values at all times. 
• Ensure timely staffing and scheduling visits for field staff in their appropriate areas per physician orders, insurance authorization and/or patient/client request.  
• Ensure timely follow through with staff, patients/families, and physicians which may include but not limited to Start of Care (SOC) report, Schedule Calendar Report, emails, faxes, labs, etc.
• Maintain a current client roster with necessary information. 
• Coordination of patient shifts and visits, maintenance and upkeep of scheduling records and logbooks. This includes the accurate and timely communication of scheduling changes between office and field staff.  
• Receives and relays messages for assigned interdisciplinary team staff. 
• Supports the organization’s customer service program by promoting and maintaining a responsive, knowledgeable, and accessible approach to all customer contacts. 
• Ensure caregivers have met all HR requirements and possess the necessary skills for the patient they are assigned. 
• Provide effective communication to clients, their families, team members, and other health care professionals. 
• Under the direction of the Business Office Manager and with the Team Assistants, maintains assigned MD orders management and tracking systems with accurate/up-to-date information. Utilizes the EMR tracking, sign-out, and check-in process for all MD order management.  
• Promote financial success of the Company by maintaining proper caregiver pay rates and limiting overtime hours.
• Demonstrate commitment and professional growth by participating in in-service programs and maintaining/improving competency.  
• Sorts and distributes communications promptly; collects and forwards correspondence; copies/faxes information. 
• Assists with supply maintenance by anticipating requirements, stocking items, and delivering supplies to workstations. 
• Assists with document control in a timely and efficient manner.   

This description is a general statement of required essential functions performed on a regular and continuous basis. It does not exclude other duties as assigned. 

Requirements

Experience:

• At least one (1) year experience in a general office environment. 
• Preferred, Health care experience. 

Skills:

• Ability to communicate verbally and in writing effectively. 
• Computer skills. 
• Must read, write and comprehend English.

Education:

• High school diploma or equivalent. 

Licensure/Certification:

• Current driver’s license in good standing. It is the responsibility of the employee to renew their driver’s license before it expires in order to continue employment. 

Physical Requirements:

• Prolonged sitting, standing, and walking are required.
• Ability to handle stressful situations in a calm and courteous manner at all times.
• Requires working under some stressful conditions to meet deadlines and Company needs.

Environmental/Working Conditions:

• Works primarily in an office environment.
• Some exposure to unpleasant weather.