Customer Support Representative at Union Bank of VT/ NH

Description

Union Bank is looking for a driven and customer-focused individual to join our team as a Customer Support Representative. In this role, you'll be the first point of contact for customers seeking help with their banking needs, delivering exceptional service across phone, email, and chat platforms.

Key Responsibilities

• Respond to customer inquiries with professionalism and empathy
• Resolve issues related to accounts, transactions, and digital banking tools
• Maintain accurate records of customer interactions
• Collaborate with internal teams to ensure timely and effective solutions
• Uphold Union Bank’s commitment to excellence in every interaction

What We’re Looking For

• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Tech-savvy with a customer-first mindset
• Previous experience in customer service or banking is a plus

Why work with us?

While working for a VT Based company that makes a difference in our VT and NH communities, you can enjoy the following perks:

• Generous Paid Time Off
• Health, Dental, and Life Insurance
• Partially paid Short and Long-Term Disability
• Company-matched 401K retirement account
• Bankers’ hours
• Paid Federal Holidays

This job can be performed from one of the following offices: Morrisville, Berlin, St. Johnsbury or Shelburne.

Requirements

· High school diploma or GED

· Ability to provide excellent customer service.

· General Math skills

· Strong organizational skills

· Detail-oriented

· Excellent communication skills with ability to be concise, clear, and consistent.