IT Manager at Workshop/APD

We are looking for a proactive IT Manager to own and lead our IT functions. This is a unique opportunity to be both the go-to problem solver for day-to-day tech needs and the strategic driver of long-term IT growth. In this role, you’ll ensure our team has the support they need to do their best work, whether that’s resolving desktop issues, managing software and systems, or partnering with our external Managed Service Provider (MSP) to keep everything running smoothly.

The ideal candidate will have hands-on experience in the AEC industry firm, a working knowledge of design and visualization tools, and a people-first approach to solving problems in a fast-paced environment.

Responsibilities

      Operations & Support

• Manage and support IT systems, software, and hardware across the organization
• Support MSP in troubleshooting and resolving IT issues to ensure minimal downtime across studios
• Coordinate with our Managed Service Provider (MSP) to escalate and resolve complex problems appropriately
• Train staff on hardware, connectivity, and key software tools used in architecture and design
• Manage software licenses, updates, and vendor coordination with support from the MSP
• Keep our IT inventory up to date—track equipment, leases, and user assignments
• Track system performance, software usage, and security metrics
• Oversee cybersecurity efforts and user training in partnership with the MSP
• Partner with HR and Ops to design and maintain automated onboarding and offboarding procedures

     Strategic and Planning

• Implement and maintain IT policies, procedures, and best practices
• Oversee and maintain all IT infrastructure, including servers, networks, and cloud services
• Monitor and manage the annual IT budget and forecast future needs
• Lead IT projects and long-term planning—cloud transitions, cloud-based management, server upgrades, AI tools, and more
• Run internal pilot programs and gather user feedback to improve tech experiences
• Establish and maintain efficient policies and processes to facilitate the organization's productivity

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or similar
• 5-7 years of experience in IT support, ideally within A/E/C environments
• Strong working knowledge of Windows & Mac networking (Active Directory, DNS, DHCP, VPNs, firewalls)
• Experience with Meraki Network & Security Appliance a plus
• Advanced proficiency in Microsoft 365 (Teams, SharePoint, OneDrive, CoPilot); Microsoft certification is a plus
• Solid understanding of networking protocols (TCP/IP) and SASE technology
• Comfortable managing both Windows 11 and Mac OS environments
• Experience using RMM tools and helpdesk platforms for remote monitoring and support
• Working knowledge with AEC software (Autodesk, Adobe Creative Cloud, Rhino, V-Ray, SketchUp, and similar)
• Strong problem-solving and communication skills with a customer-service approach.
• Ability to work independently and collaboratively across teams
• Exceptional end-user support and customer service skills.

Salary/Benefits

At Workshop/APD, we believe great work starts with great people—and we take care of ours. We offer a competitive salary and a robust benefits package designed to support your health, growth, and lifestyle. This includes insurance benefits (Med, Den, Vis) profit sharing 401(k) plan, short- and long-term disability, commuter benefits, IDP mentorship and ARE/AXP reimbursement, discretionary bonus, and personal time off (vacation, sick, holidays, and personal days). In addition, WAPD offers a comprehensive health and wellness program including discounts, education, prevention training, health coaching, and fitness classes, as well as in-office perks, including an employee lounge and rooftop, outdoor patio for lunches, bi-weekly happy hours, and fully stocked kitchen with complimentary snacks and beverages.