Retail Associate at Bardstown Bourbon Company

Bardstown Bourbon Company  

Position: Retail Associate 

Status: Full Time Non-Exempt 

Schedule: Flexible hours/days must be able to work some evenings, weekend shifts (Friday, Saturday, Sunday), and Holidays   

Location: Bardstown, KY 

Reports To: Senior Manager  

Who We Are  

From bespoke bourbon production to boundary-pushing brands, Lofted Spirits is where tradition meets transformation. Expanding on the work started by Peter Loftin in 2016, and today the number one producer of Kentucky contract whiskey, Lofted Spirits pioneered a world-class, industry-shaking approach to custom contract distillation while developing some of the fastest growing brands in American Whiskey, Bardstown Bourbon and Green River. A unified entity, Lofted Spirits is built to lead the global whiskey industry, delivering exceptional experiences through innovation, trust and transformative industry impact while crafting some of the world’s most desired and awarded whiskies. Lofted Spirts joined the Pritzker Private Capital family of companies in 2022. Learn more at LoftedSpirits.com.  

Bardstown Bourbon Company is pushing the boundaries of innovation while honoring the traditional art of making great whiskey. With the most modern, technically advanced whiskey distillery, Bardstown Bourbon combines the highest quality distillation and spirited hospitality into a modern, authentic bourbon experience unlike any other on the Kentucky Bourbon Trail™. Bardstown Bourbon Co. is working to push the entire industry in a direction that is more innovative, more transparent and more collaborative. Bardstown Bourbon was named 2023 Worldwide Whisky Producer of the Year by IWSC, Brand Innovator and Distiller of the Year at the 2025 Icons of Whisky, and the brand’s Amrut Indian Whisky collaboration, the first of its kind, was honored as the highest-rated American Whiskey by Whisky Advocate in 2024. Bardstown Bourbon Co. is part of Lofted Spirits, one of the largest American Whiskey distillers in the U.S. For more information visit BardstownBourbon.com.  

Green River Distilling Co. is a celebration of classic Kentucky – honoring the past while staying firmly planted in the present. The 10th oldest licensed distillery in Kentucky (DSP-KY-10), Green River is known as "the Whiskey Without Regrets," and enjoys a rich history dating back to 1885. Reintroduced in 2022, Green River Distilling Co. proudly calls Owensboro, Kentucky home and serves as the westernmost outpost of the Kentucky Bourbon TrailTM. Authentic and approachable, Green River offers a growing portfolio of whiskeys crafted from historic mashbills. Blended to create a smooth and welcoming taste profile, Green River Distilling Co. is a true testament to simplicity and quality going hand-in-hand. Green River is part of Lofted Spirits, one of the largest American Whiskey distillers in the U.S. For more information visit greenriverwhiskey.com.  

Job Summary 

We are looking for an enthusiastic Retail Associate to provide outstanding customer service to every guest who visits the Bardstown Bourbon Company.  The successful candidate must be able to work efficiently in a high-paced setting. Must be able to work in a retail setting as well as assist with the setup, breakdown, and organization of our tour experiences when needed. A passion for working with the public and an exemplary work ethic are required.  

Essential Job Duties and Responsibilities 

• Greet each guest upon entry to the retail shop. 
• Must be willing to learn all products to accurately explain them to guests. 
• Efficiently work with a POS system 
• Keep retail items stocked. 
• Keep retail clean by wiping down surfaces and sweeping occasionally. 
• Maintain the integrity of the displays. 
• Close POS systems down accurately and complete an end of shift deposit. 
• Keep VE Manager and Retail Lead informed of items that are low in stock. 
• Help with monthly inventory counts. 
• Must be willing to cross train in all areas of the Visitor Experience 
• Must be willing to learn Bardstown Bourbon Company’s distillery practices and products. 
• Maintain the highest health standards, sanitation and cleanliness in the classroom and Warehouse Tasting Room to meet local, state and government health guidelines. 
• Willing to participate in continuous training and educational opportunities. 
• Commitment to the Company’s ISO program including the quality and food safety of our products. 
• On-site attendance 
• Other duties as assigned 

Desired Qualifications and Skills 

• A high school diploma or GED 
• Previous experience in customer service and inventory practices 
• Ability to speak and write English fluently. 
• Excellent communication and interpersonal skills 
• Ability to multi-task 
• Basic computer skills 

Physical Requirements 

• While performing the duties of this job, the employee is regularly required to talk and hear; sit, stand, walk, bend, kneel, stoop, crouch, crawl, and climb all day; frequently lift and/or move items over 50 pounds; use hands and fingers to handle or feel objects, tools, or controls.  
• The employee must be able to physically navigate around a plant/production environment, including the repetitive climbing of stairs and elevated walkways.  
• Frequent expose to fluctuating indoor and outdoor temperatures.  
• Limited overnight travel may be required and travel by car, air, train, or other means of public transportation may be needed. 
• The employee must have the ability to hear and understand verbal communication in person and over communication devices (phone, radio); ability to detect and respond to alarms, warning signals, and emergency notifications; ability to distinguish differences in tone, volume, and pitch for accurate communication. 
• The employee must have the ability to read printed materials, digital screens, and fine print; ability to detect visual signals such as warning lights, hand gestures, or safety signs; ability to accurately perceive depth, color, and movement as required for the role; ability to operate tools, machinery, or vehicles requiring visual coordination.  
• The employee must have the ability to use taste and smell when tasing alcohol distillate. 

Our Company is committed to equal opportunity in all aspects of employment. It is the policy of our Company to provide full and equal employment opportunities to all employees and potential employees, without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.   

NOTE: The Company reserves the right to modify or apply this Job Description in any manner necessary to conduct its business and meet its goals and objectives. This Job Description does not imply that these are the only functions of the job, or the only essential functions of the job. Other duties and responsibilities may be required in this position.