Night Audit / Guest Service Agent at Lodgco Hospitality

Hyatt Place is seeking a dependable and service-oriented Night Audit Agent to join our overnight team on a part-time basis (two nights/week, 7pm-11am). This hybrid role combines front desk operations, accounting duties, and guest services with occasional bartending and light cooking to support our lobby restaurant. If you're a night owl who thrives in a dynamic environment and enjoys creating memorable guest experiences, we’d love to meet you!

JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS:

• Welcome and assist guests with check-in/check-out and overnight inquiries
• Audit, balance, and post daily hotel and restaurant transactions
• Prepare and distribute daily revenue reports
• Maintain confidentiality of guest and hotel information
• Monitor safety and security protocols during overnight hours and perform security walks
• Inspect conference rooms, common areas and public restrooms to ensure cleanliness
• Investigate and address guest complaints 
• Maintain knowledge of Brand’s operating systems and Brand’s customer loyalty programs
• Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc.
• Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement; informs guests of hotel services, features and room amenities
• Knowledge of cash handling and bank procedures to check out all guest(s)
• Answer hotel phones courteously and efficiently following Lodgco Hospitality and Hyatt Place standards
• Assist guests with food orders and serves food and beverage items to guests in a friendly, professional and timely manner.
• Prepare limited menu items 
• Be familiar and knowledgeable with the operation of the POS system.
• Utilize spare time for cleaning and stocking (i.e. front desk, back office, common areas) and other duties
• Know all emergency procedures and the proper action to take
• Operate safe deposit boxes
• May be responsible for occasionally transporting guests with the hotel shuttle

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

• Basic understanding of accounting principles and POS systems
• Ability to multitask and work independently during overnight shifts
• Excellent communication and customer service skills
• Availability to work weekends and holidays as needed

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• 1-2 years hotel or customer service experience is preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Satisfactory criminal background screening required

SUPERVISORY RESPONSBILITY

This position has no supervisory responsibilities

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel including nights and weekends.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment.  This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law.  Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

WHO WE ARE

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. 

To learn more about our growing company, please visit www.lodgco.net