Corporate Health Scheduler: FT Days at Firelands Health

Position Highlights:

• Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
• Work/life: You will find support to help you manage your personal life while building a career. 
• Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

About Firelands Health:

Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.

Firelands Health is the area’s largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”. We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.

Our Core ACE Values:  Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.

What you will do:

• Schedules, updates, cancel and reschedule appointments for CHC services. Coordinates the scheduling and updating of patient tests for the ancillary departments. Verifies that company authorization has been received on required appointments prior to scheduling.
• Organizes and files incoming authorizations for services for appointments.
• Compiles patient charts, comparing authorization and computerized order set are aligned to promote clinic efficiency. Reviews the chart for missing orders and contacts the corporate client or C/TPA. Flags accounts for missing information for registration staff including but not limited to demographic information, orders, patient identification and insurance information.
• Promotes efficient use of hospital services for appropriate scheduling of services.
• Audits upcoming appointments and communicates with patients to discuss necessary Federal compliance documentation is obtained prior to service date.
• Understands critical communication techniques to obtain accurate and complete patient demographic information. Demonstrate understanding of performing patient interview using appropriate techniques in a compassionate, empathetic manner either in person or by telephone.
• Runs estimates utilizing information from available programs.

What you will need:

• High school diploma or equivalent required and completion of medical terminology class preferred.
• Excellent clerical skills with high degree of accuracy, speed, and attention to detail required.
• Ability to use the hospital-related computer programs, copier, fax, and printer with a high degree of accuracy and skill.
• Consistently meets or exceeds productivity and quality standards for CHC Staff.
• Exhibits proficiency in maintaining good rapport with physicians, ancillary departments and patients.
• Courteously answers telephone using established greetings, and assists callers in a friendly, helpful manner.
• Demonstrated knowledge of surgical, radiological, electrodiagnostics, cardiac diagnostics, respiratory, and oncology procedures, medical terminology, ICD-10; insurance benefits and healthcare background, preferred.
• Ability to effectively communicate and understand both written and oral form of communication.
• Ability to multitask, work, and maintain composure in a fast-paced, stressful environment.
• Ability to maintain a positive impression of the Medical Center at all times, and handle sensitive telephone and face-to-face inquiries.
• Ability and willingness to work varied working hours, Monday-Friday between the hours of 7:00 AM and 5:00 PM.
• Punctual attendance at assigned work location is required.
• Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of hospital emergency codes.
• Ability to comply with OSHA regulations and CDC standard and transmission-based precaution recommendations and to utilize proper personal protective equipment. Ability to comply with provisions of applicable S.D.S. forms.