Claims Support Analyst at AAA Life Insurance Company

Why join?

Join us in revolutionizing an entire industry's customer engagement. We prioritize human connection through technology. If you're driven by purpose and want to make a meaningful impact on people's lives, this is the place for you. Our team challenges norms with the support of a trusted American brand.

• Purpose: A leading professional services firm found that AAA Life associates demonstrate some of the highest levels of commitment, empathy, and dedication when compared to top U.S. companies in a benchmark analysis.
• Growth: We have the privilege to offer our products to tens of millions of Americans that make up the AAA member base
• Focus is on “working families”, “everyday Americans”, “ordinary citizens”, “mainstream population” “average income households”, providing life insurance products that truly impact people's lives (more information will be provided in the interview).
• Team (Culture): USA Today named us a 2024 top US workplace

Who are we looking for?

The Claims Support Analyst will work with our lifetime membership benefit members and our partner clubs to ensure timely renewals of our participating members. Will be requesting payments from the clubs, monitoring membership bills and cards, updating logs and sending correspondence. 

How will you contribute?

• Working with our AAA clubs to administer benefits for new memberships.
• Primary contact for the clubs and participating members.
• Requesting payments, working with accounting software to create payments and ensure proper disbursements.
• Assist with training and the development of training.
• Prepares responses involving complex matters on customer inquiries Responses are oral and written for various audiences (Department of Insurance, Customers, Attorney’s, etc).
• Identifies improvements to correspondence, claim analysis and membership payment.
• Identifies system enhancement needs to reduce manual processing.
• Participates on project teams and works effectively with departments involved.

What do you offer?

• Bachelor’s degree preferred or equivalent experience
• Strong attention to detail and relationship building skills
• Experience in leading continuous improvement efforts and automation
• Life insurance experience preferred
• Accounting background helpful

What do we offer?

• Enjoy a hybrid work environment that promotes work-life balance.
• Comprehensive medical, dental, and vision coverage starting from your first day.
• Employer 401k match and employer contribution to a pension plan.
• Generous PTO and paid parental leave to support your family needs.
• Opportunities for associate engagement in various social programs and community involvement initiatives backed by the company.

#LI-Hybrid