- Senior
- Office in Knoxville
Summary:
The First Line Compliance (FLC) Lead is responsible for partnering with multiple areas of FirstBank, including Corporate Compliance and Risk Management, in addition to other First Line Compliance Specialists and teams, in order to identify and mitigate regulatory compliance risk. The FLC Lead will initiate and lead compliance risk mitigation activities under the supervision of the FLC Manager and may supervise First Line Compliance personnel, as needed. Supervisory duties include on-the-job training, reviewing and approving work product prior to submission, and attending committee meetings as necessary.
Additionally, this role is responsible for seeking opportunities to enhance operational efficiency and promote a positive customer and team member experience. This person must maintain an advanced working knowledge of the banking regulatory environment and have the ability to coach, counsel, and communicate with the business line in an effective manner.
Essential Duties and Responsibilities:
- Advises the business unit on critical and complex regulatory matters to enhance regulatory compliance within all processes, procedures and practices;
- Provides updates to the First Line Compliance Manager regarding status of assigned areas of responsibility including immediate communication of any issues or challenges.
- Partners with First Line Compliance Manager, Corporate Compliance, and Business leaders on remediation and risk mitigation efforts;
- Leverages advanced knowledge of critical and complex regulatory matters and seeks opportunities to create/enhance compliant operational efficiencies;
- Advocates for the business’s needs while balancing the requirements of complex laws and regulations;
- Oversees and reports/tracks emerging risks, control effectiveness, compliance risk exposure, and mitigation efforts;
- Provides oversight, analysis and direction on First Line Compliance Quality Control (QC) Testing Calendar;
- Partners with the First Line Compliance Manager and First Line Banking Controls and Governance team to provide input on the Bank’s Risk and Control Inventory;
- Assists business line leadership with consumer complaint response, as needed, and oversees monitoring for appropriate complaint resolution timelines;
- Assists in the creation, preparation, and distribution of reporting to various parties including but not limited to management, business units, and bank compliance departments;
- Oversight of monitoring testing reports for trending items and ensure any process/systemic root causes of issues are addressed with the business units and/or reported through appropriate channels.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to identify and address interdependencies among complex regulatory compliance requirements, operational and risk needs, and business unit goals and objectives.
- Ability to convey complex regulatory requirements in a clear and concise manner
- Proven track record of building and creating processes, procedures and reporting
- Ability to build rapport and trust with teams cross-functionally and across all levels and provide a positive atmosphere to the team and others.
- Demonstrated ability and advanced experience providing successful and efficient solutions to discovered risks
- Proven experience successfully interacting with auditors, consumers, and internal staff
- Ability to thrive in a fast-paced company
- Proven experience successfully working in a confidential environment
Education and/or Experience:
- 7+ years of banking regulatory compliance, experience with manufactured housing a plus
- Experience leading teams and coaching/mentoring peers
- Experience leading projects, initiatives and/or a small team of direct reports
- CRCM or similar certification, or additional years of compliance experience, required
- Advanced knowledge of Federal and State regulations, particularly consumer lending regulations including but not limited to Reg. Z, Reg. X, ECOA, HMDA, and UDAAP is highly preferred.
