Product Specialist, MicroSurvey at Hexagon MicroSurvey

When an entire city needs to be rendered into a 3D model in-flight, when a digital twin of an industrial facility is desired, utilities buried deep under soil need to be uncovered, highly complex infrastructure projects need to be implemented and even when crime scene investigation needs to be documented – that’s MicroSurvey, part of Hexagon. More than 5,000 employees in 33 countries help us develop the latest technologies for Utility Detection, Reality Capture, Survey and Measurement.

Guided by Hexagon’s vision, mission, and core values statements, the role is responsible for ensuring MicroSurvey is delivering quality products and services to the market through product testing, automation of processes, and providing product support both internally and externally with an elevated level of technical aptitude.
 

This role reports to the Product Management, Support, and QA Lead and will work closely with the technical support, development, and product marketing departments. The Product Specialist’s time should be focused on QA responsibilities with flexibility for tech support duties as needed, but this will vary based on continually evolving company, department, and team priorities. Office Location in Kelowna, BC. Preference given to Hybrid capable candidates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Quality Assurance

• Identify and diagnose defects; document issues using the internal bug/feature tracking system.
• Troubleshoot and resolve product issues to ensure customer satisfaction and retention by delivering high quality products to the market.
• Perform various types of testing, including: Field software Testing with land surveying equipment in both indoor and outdoor settings:
• Build and maintain a library of automated test scripts to continuously improve and automate QA processes.
• Identify and elevate work-stoppage issues for customers using appropriate escalation reporting channels.
• Learn and continuously build product knowledge.
• Incorporate customer feedback into product requirement documentation.

Technical Support

• Support inquiries professionally and in a sensitive manner.
• Resolve highly technical issues for customers and deliver solutions and workarounds.
• Remotely access customer computers to deliver hands-on solutions as required.

EDUCATION and/or EXPERIENCE

• Undergraduate degree or diploma in surveying, geomatics, engineering, computer science or related discipline.
• 1+ years of field surveying experience

SKILLS, KNOWLEDGE and ABILITIES:

• Experience working with CAD programs (MicroSurvey CAD, AutoCAD, BricsCAD, IntelliCAD) is preferred.
• Strong proficiency in both written and verbal English communication.
• Maintains high standards of integrity and professionalism in all interactions, taking pride in delivering quality solutions and services to customers and colleagues.
• Hold a valid Vehicle Operator’s License.
• Hold a valid Canadian passport with no travel restrictions.

BENEFITS

MicroSurvey Software offers a competitive salary and benefits package. MicroSurvey’s headquarters is in the beautiful Okanagan Valley in Kelowna, BC, Canada. We offer flexible work arrangements that include working in our office or remotely from your home. MicroSurvey is also part of the Hexagon group of companies.

WEBSITE: microsurvey.com

 

Hexagon MicroSurvey is an Equal Employment Opportunity and Affirmative Action employer. We are committed to considering all qualified applicants for employment without regard to race, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

At Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.

Click here to learn more about Hexagon’s vision, mission, and core values statements.