- Professional
- Office in Barcelona
AirHelp is the world’s leading advocate for air passenger rights, with millions of travelers helped and a fast-growing B2B partnerships business. We’re looking for a Revenue Operations Specialist who will make our sales engine run smarter, faster, and at scale.
This is about building better systems: cleaner CRM, sharper insights, and processes that help our Partnerships team close deals with confidence.
Location: Hybrid from Barcelona or Gdańsk
Reporting to: Chief Sales Officer
Location: Hybrid from Barcelona or Gdańsk
Reporting to: Chief Sales Officer
What you'll do:
- Be the CRM owner (Salesforce, HubSpot, or equivalent): drive adoption, ensure data quality, and set up automations that save time.
- Build scalable processes: design workflows that keep the pipeline accurate, shorten deal cycles, and make forecasting reliable.
- Turn data into strategy: create dashboards and reports that show what’s working, where deals get stuck, and how we grow faster.
- Enable the team: support smooth partner onboarding, keep records and contracts up to date, and equip the Partnerships team with the tools they need to succeed.
What you bring
- 2–4 years of experience in Sales/Revenue Operations, Business Analysis, or CRM management (B2B preferred).
- Strong CRM skills (Salesforce, HubSpot, or similar), including reporting and automation.
- Data mindset: confident in Excel/Google Sheets and familiar with BI tools.
- Process thinking: ability to map, simplify, and optimize workflows
- Clear communication skills — able to turn numbers into actionable stories for business leaders
What success looks like after 12 months
- 95%+ CRM data quality across the pipeline.
- Forecasts that leadership can rely on.
- Dashboards used in every pipeline review.
- A measurable reduction in deal cycle length.
Why AirHelp
- Impact you can see: your work directly drives revenue growth and efficiency.
- Growth for you: learning days, mentorship, workshops, and language classes.
- Flexibility: hybrid setup, choice of contract type, and “work from anywhere” weeks.
- Wellbeing first: private healthcare, mental health support, gym card, and life insurance.
- Global connections: annual travel allowance, team days, and company-wide events.
