Systems Administrator - Marketing Automation (46693) at British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

British Council Pay Band 7

Department: Digital and Technology

Location: Noida, India

Contract: Fixed Term Contract (2year contract)
Apply by: Sunday, 28th Sept 2025 23:59 Local time
Interview window: 03rd week of September

The starting salary for this role is 11,78,301 gross per annum The final offer is negotiable based on skills and experience. In addition to the base salary, the role includes other benefits

This role is open to applicants who already have the legal right to work in India at the time of application. Relocation and visa sponsorship are not available. The British Council supports flexible working, including hybrid arrangements, subject to line manager approval and operational requirements.

Role Context

The British Council is the UK’s international organisation for cultural relations and educational opportunities, working in over 100 countries to build connections, create opportunities, and foster trust. Each year it reaches millions through arts, culture, education, English, and civil society initiatives. Within this, the Global Information Services (GIS) team plays a critical role by delivering reliable information services and driving continuous improvement across the organisation.

As part of GIS, this role provides administrative and application support for the British Council’s global Marketing Automation system, HubSpot. Now a business-critical platform, HubSpot underpins personalised campaigns for English, Exams, and Cultural Engagement, integrating with registration platforms and Salesforce CRM. The role ensures the day-to-day management, data integrity, and ongoing development of HubSpot, supporting global marketing teams in delivering high-volume, customer-facing communications that engage millions worldwide.

Main responsibilities

The role is responsible for the day-to-day support, management, and maintenance of the British Council’s global Marketing Automation system (HubSpot), ensuring system stability and data integrity. This includes managing user roles and permissions, handling administrative tasks such as data imports and field creation, and serving as the first line of support for internal users. The role also supports integrations with systems like Salesforce and web analytics, assists with platform updates, ensures data quality through audits and hygiene checks, and oversees reporting and dashboards to support marketing and sales performance.

In addition, the role contributes to service delivery by monitoring performance, identifying and resolving issues, and ensuring agreed service levels are met. It involves documenting and implementing changes, supporting remedial and preventative measures, and developing scalable workflows, automation sequences, and lead routing processes. The role also maintains process documentation to ensure systems and workflows remain clear, sustainable, and continuously improved.

Role-Specific Skills

Minimum/essential

• Should have supported multiple HubSpot MA releases.
• Experience in development of and support for HubSpot Marketing Hub module

Desirable

• Familiarity with HubSpot technical stack (SQL, APIs, Tables, etc).
• Experience with Power BI and ServiceNow Administration.

Education & Professional Qualification

• Degree level or equivalent
• HubSpot Administrator Certification or Similar

Language Requirements

• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]