Case Manager I or II (TAY RRH Program) at Lutheran Social Services of Southern California

Description

 Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non-profit social service agency. The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 70 different programs/services at nearly 20 different locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.

Lutheran Social Services of Southern California’s Mission: Ignited by faith, we live out God’s love by embracing, equipping, and empowering vulnerable individuals, families, and communities toward self-sufficiency.

SUMMARY: Under the supervision of the Senior Director or designated supervisor, the Case Manager (TAY RRH Program) I or II is responsible for all case management activities associated with the designated program or programs assigned.

Requirements

Essential Duties and Responsibilities

• Review the scope of work requirements for the Transitional Age Youth Rapid Rehousing program assigned by the Program Manager.
• Fulfill program metrics and/or contract requirements as outlined in the contract or as directed by the Program Manager.
• Serve clients and the community with empathy and awareness of appropriate boundaries.
• Ensure client eligibility for services.
• Provide case management services to all clients as needed and in accordance with policies and procedures, but not limited to intake, assessment, care planning, housing navigation, linkage, and consultation to resources in the community.
• Monitor and track charts monthly for service provision and provide follow-up for those charts not in compliance.
• Develop and implement ongoing service plans and complete documentation promptly according to program policies.
• Keep client charts locked when not in use.
• Complete Incident Reports within 24 hours.
• Notify Program Manager or Coordinator of all client issues, program issues, or concerns.
• Notify Program Manager or Coordinator of any Staff or Agency issues or concerns.
• Follow all HIPAA rules for compliance.
• Attend all meetings and supervision appointments as scheduled.
• Submit timecards, time-off requests, and activity logs promptly.
• Provide all reports to the Program Manager or Coordinator as scheduled.
• Provide back-up for other staff as needed.
• Participate in Peer review chart audits.
• Develop and utilize a network of resources and referrals appropriate for clients.
• Schedule visits for service providers and guest speakers for life skill classes.
• Facilitate De-Escalation and Crisis Intervention with clients.
• Assist in training volunteers and interns.
• Participate in Outreach services.
• Other duties as assigned.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies: 

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations. Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Assessments and Care Planning – Demonstrates ability to complete a thorough Psychosocial Assessment and Care Plan to identify client needs and develop plan to address identified needs and show outcomes.
• Knowledge of Community Resources – Demonstrates knowledge of community resources and ability to research and develop comprehensive resource list to serve clients effectively.
• Ethics - Works with integrity and ethically; upholds organizational values.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience: 

• Case Manager I: Requires a High School Diploma and a minimum of 4 years’ experience. 
• Case Manager II: Bachelor’s degree with 2 years of experience with similar case management services. 

Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. 

Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs. 

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Computer Skills: To perform this job successfully, an individual must have very good knowledge of Word processing software and Excel spreadsheet software.

Certificates and Licenses: No certifications needed.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may be required to spend a significant amount of time driving. The employee must have the ability to meet this requirement as well as drive in inclement weather as described in LSSSC policy.

Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.