Student Support Officer at Queen Alexandra Charity
Queen Alexandra Charity · Birmingham, United Kingdom · Onsite
- Junior
- Office in Birmingham
Hours: 37 hours per week, 08:30 to 16:30
This role is 41 weeks with 6.6 weeks paid annual leave.
Term time only with an additional 2 weeks to be worked during outside of this.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible
Key Responsibilities
Skills, Knowledge and Expertise
- GCSE’s Equivalent (Inc English and Maths) at Level 4 or above
- To hold at least a level 5 qualification, or a significant other qualification based around counselling, teaching, social work, health work or other vocational qualification (relevant to the post)
- Demonstrated ability to support students positively, sensitively and empathetically at all times and to be able to work in a variety of ways to meet the needs of students in a range of situations and settings.
- Have an excellent standard of written and verbal communication skills
- To have a commitment to being a role model for students and the ability to present calmly, communicate effectively and to be a positive presence in College.
Why work at Queen Alexandra Charity Birmingham
Our benefits include;
Academic Year 2024/25
- Access to on site car parking
- Use of QAC Fitness Centre (subject to opening hours)
- Cycle to Work Scheme (Salary Sacrifice)
- 24/7 Employee Assistance Programme Helpline (BHSF)
- Access to Education Support Free Helpline for Teachers & Education Staff
- QAC Mental Health First Aiders & activities to support health and wellbeing
- BHSF Benefits Package including Healthcare Plans, discounted shopping/services
- Annual Flu vaccination/voucher
- Access to other benefit/discount schemes (which may be subject to charge) e.g. Blue Light Card, TOTUM (NUS), Charity Worker Discounts, Discounts for Teachers
- Dell Advantage programme - a free programme that offers savings to students, parents and all staff at QAC - up to 20% off. https://www.dell.com/en-uk/lp/dell-advantage
- Health and Wellbeing Services (Occupational Health/Counselling)
- Free Tea/Coffee and Staff Room facilities
- Dining Room facilities with hot/cold food (free meal provided for those supporting students at mealtimes)
- Additional discretionary concessionary/closure days as part of leave entitlement (including closure over Christmas/New Year period)
- Reward and Recognition Policy – Living the Values Awards (team & individual) and long service
- Enhanced/Occupational paid leave e.g. maternity/paternity (subject to qualifying criteria)
- Occupational sick pay (based on length of service)
- On site wellbeing activities (e.g. yoga, meditation)
- Support for training/ CPD (either by way of study leave and/or funding)
- Flexible working arrangements including Flexible Working Policy Agreements, Time Off in Lieu (TOIL) in prior agreement with line manager.
This list is not exhaustive and may be subject to review and/or change.
We look forward to receiving your application and knowing more about your qualifications, skills,
personal qualities and experience that you would bring to the role and to QAC. Please take time to
review the job description above.
Please upload a CV/Resume* with details of your full employment history (since leaving school,
including education, employment and voluntary work) including reasons for any gaps in
employment. This should also include a statement of the personal qualities and experience you
believe are relevant to your suitability for the post and how this meets the job description and
person specification requirements. Your CV/Resume* will be re-produced in a standard format by
the system (without personal identifiers) to assist us in our anonymised shortlisting process.
Under Section 7 of SVGA 2006 it is an offence to apply for the role if the applicant is barred from
engaging in regulated activity relevant to children. The College's Safeguarding Policies are
available here
As part of our commitment to safer recruitment, and in line with updated guidance published in
September 2022, we will carry out an online search of all shortlisted candidates. This search may
enable us to identify any incidents or issues that have happened, and publicly available for review
online, which we may wish to explore with you in further detail during the interview process. As part
of your application we have asked you to provide the account names, usernames and/or handles for
any social media platform that you use, as well as the names of any websites that you own, post on,
or contribute to. A Google search will also be conducted. These checks will only be conducted if you
are shortlisted for interview. Please see our safer recruitment and selection policy for further
information.