Learning Management System Administrator- Contract at Chartwell
Chartwell · Mississauga, Canada · Onsite
- Professional
- Office in Mississauga
The Opportunity
The LMS Administrator role is the primary point of contact for Chartwell’s learning management systems. The role is responsible for publishing digital learning content, contributing to ongoing system improvements, resolving system issues, generating reports, and assisting learners with troubleshooting in accessing and leveraging learning resources. The LMS Administrator supports team initiatives by participating in ideation, quality assurance testing, and process improvements.
Key Activities
The key activities for this position will include, but are not limited to, the following:
- Day-to-day administration of Chartwell’s learning management systems, including
- creating courses and programs on the LMS and/or SharePoint site
- publishing, testing, and archiving digital learning materials on the LMS and/or SharePoint site
- troubleshooting and resolving issues related to LMS functionality and access to course content
- reporting and regular data/metrics management related to the LMS
- LMS super administer functions, including:
- providing system training to new residence LMS administrators
- building strong relationships with LMS vendors
- Support for the efficient activity of the Learning & Development team, including:
- monitoring the team email inbox and filtering correspondence to internal SMEs in a timely manner
- performing quality assurance reviews on learning materials during the design process
- Continuous improvement, including:
- proactively identifying and communicating opportunities for process and quality improvements
- actively collaborating with other team members on best practices, and creative and innovative ideas
Education
- Post-secondary degree from a recognized institution in IT, Education, or a related field preferred.
- Adult education diploma, certificate or degree, or equivalent demonstrated experience is desirable but not required
Experience
- 2-5 years experience in system administration, preferably with a learning management system (LMS)
- Previous experience as part of a workplace learning (L&D) team is preferred
- Previous project management experience is preferred
Skills and Abilities
- Excellent oral and written communication skills
- Strong organization, project management, and analytical skills
- Proficiency with Microsoft 365 and Webex
- Ability to work autonomously and make sound decisions in an environment with multiple deadlines and changing priorities
- Open minded and solution oriented with a proven track record for delivering results
- Provide exceptional service by being responsive, collaborative and aware of business partner challenges/needs
Special Requirements:
- Able to communicate and adhere to Chartwell’s vision, mission, and values
- Experience with new LMS implementations is a plus
- Fluently bilingual in spoken and written English and French is required
- Previous experience with Articulate 360 (Storyline, Replay, Rise) is a plus
- The satisfactory outcome of a professional reference check and a criminal record check
