Banquet Manager at Lotte New York Palace

Overview

The AM Banquet Manager is responsible for the leadership, supervision, and coordination of all evening banquet operations. This includes overseeing the setup, service, and breakdown of banquet events according to established standards and client specifications, while ensuring a high level of guest satisfaction and team productivity

Core Job Responsibilities

• Collaborate directly with clients, technical teams, and audiovisual staff to coordinate and execute morning meeting room setups, ensuring seamless event readiness and client satisfaction.
• Supervise and direct banquet staff in the setup and breakdown of all banquet function including weddings, conferences, and meetings.
• Ensure room sets are completed accurately and on time according to BEOs (Banquet Event Orders).
• Conduct pre-shift briefings to communicate details of each event to the team.
• Maintain cleanliness and organization of banquet spaces and storage areas during morning operations.
• Monitor quality and presentation of all setups, ensuring compliance with company standards and safety regulations.
• Collaborate with other departments (Catering, Sales, Housekeeping, Engineering) to ensure seamless event execution.
• Train, coach, and evaluate banquet team members; provide performance feedback and disciplinary action as needed.
• Maintain accurate inventory of banquet equipment and supplies, report maintenance needs.
• Handle guest issues or last-minute requests with professionalism and efficiency.
• Enforce hotel policies and procedures to maintain a safe and secure work environment.