- Professional
- Office in Scottsdale
Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.
About the Role:
As a Technical Writer at Symmetry, you will own how we deliver and communicate software changes to our clients. You’ll bring clarity to complexity while championing innovation, automation, and the use of AI-first platforms to scale the impact of every product release, update, and process improvement.
You will play a critical role in enriching our AI-powered self-service systems, ensuring they are equipped with timely, accurate, and actionable content. You’ll work with urgency and intention, delivering intelligent documentation that evolves with the pace of our software and the needs of our clients.
At Symmetry, writing about software won’t be the end of the road; You’ll redefine how software changes are communicated, automated, and consumed, activating a modern approach to documentation that accelerates our clients’ success.
Here’s what you’ll do day-to-day:
Content Creation & Communication
Develop clear, accurate, and engaging documentation for product releases and technical updates, as well as API specifications and product guides, Swagger documentation, release notes, reference articles, FAQs, client-facing communications, and more. Write and structure content tailored to various audiences that encompass developers, support analysts, payroll professionals, and end users.
- Partner with the product marketing team to ensure clients receive timely, accurate, and easy-to-understand information about new features and changes. Craft and manage product update communications via tools like HubSpot, ensuring clients receive timely, accurate, and easy-to-understand messages about new features and changes.
Maintain a consistent voice and tone aligned with Symmetry’s brand and communication standards across all formats.
Automation & AI Enablement
Organize and use consistent formatting and smart tagging practices in a way that helps to make content easily discoverable and usable by AI assistants and search systems.
Proactively enrich AI knowledge bases to ensure up-to-date, accessible answers are available to both clients and internal teams.
Identify opportunities to automate documentation workflows, from generation to distribution, reducing cycle times and manual effort.
Project Ownership & Cross-Team Collaboration
Own enablement & documentation projects end-to-end, delivering high-quality content on schedule with first-time-right accuracy.
Collaborate with Product, Engineering, Support, and Tax Research teams to proactively gather and verify source content.
Work with urgency, driving accountability in meeting deadlines and supporting fast-paced product delivery cycles.
Innovation & Continuous Improvement
Explore and pilot new content delivery formats, tooling, and documentation strategies to improve usability and reach.
Regularly analyze content performance, gather feedback, and iterate to enhance clarity, discoverability, and value.
Champion documentation as a strategic lever for client satisfaction, operational efficiency, and product adoption and usage.
Monitor documentation performance metrics and recommend and implement improvements that drive measurable outcomes (e.g., reduced ticket volume, faster implementations, adoption, product usage).
What Success Looks Like
- Key documentation projects are completed thoroughly, with high quality and on time, with minimal revision and strong stakeholder alignment.
- Clients and employees consistently find accurate, timely answers through self-service channels.
- Documentation drives measurable improvements in support case avoidance, decreasing client onboarding speed to implementation, and release comprehension.
- Automation and AI are embedded in documentation workflows, enabling smarter, faster delivery at scale.
- Internal teams rely on and advocate for documentation as a core component of product and client experience strategy.
Here’s what we're looking for:
Experience
- 2+ years of experience in a Technical Writer or similar role, ideally in a SaaS, compliance, or enterprise software setting.
- Proven ability to create content that bridges technical accuracy with business usability.
- Hands-on Experience working with documentation platforms (e.g., Confluence, Zendesk, ReadMe, Swagger/OpenAPI), collaboration tools (e.g., JIRA, Slack, Google Suite), and source control (e.g., GitHub).
- Hands-on experience documenting and working with APIs and SDKs is required, along with a working knowledge of programming or scripting languages (e.g., C#, XML, JSON, JavaScript). Familiarity with programming or scripting languages (e.g., C#, XML, JSON, JavaScript) is a plus.
Skills & Attributes
- Exceptional writing and editing skills with a strong command of grammar, tone, and structure.
- Ability to organize, prioritize, and manage multiple deliverables in a fast-paced, collaborative environment.
- Curious, quick learner who thrives in ambiguity and takes ownership of outcomes.
- Understands how design choices, like diagrams, spacing, or formatting, can make documentation more user-friendly and impactful.
- Passionate about leveraging technology, automation, and AI to improve content delivery and user engagement.
Education
Bachelor’s degree in Technical Communication, Journalism, English, Computer Science, related field, or equivalent experience in technical writing for software.
Our cash compensation amount for this role is targeted at $113,000/yr - $139,000/yr in Scottsdale, Arizona. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
Symmetry has a physical office space in Scottsdale. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).
When approved to work from a location other than the office, a secure, reliable, and consistent internet connection is required.
Working at Symmetry
Being happy at a job goes beyond just doing the work. Where you choose to spend 40 hours a week should be a place that challenges you professionally and aligns with your personal goals and well-being. We truly love what we do, and our customers love what we produce. Our family-owned and -operated business is collaborative, fun, and friendly. We offer the opportunity to work with all kinds of positions across the company, from the CEO to support to sales and everything in between.
Recently, Symmetry became part of Gusto. More than 400,000 businesses use Gusto’s people platform to hire, pay, insure, and support their team–from modern payroll and benefits to distributed work services and international contractor support to expert HR. Together, Symmetry and Gusto are pushing the entire industry forward by helping growing businesses access tools and services that for so long have only been available to larger corporations.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
We are proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
We take security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.
About our products
Our products make sure millions of paychecks are right, no matter where people live or work in the U.S. We simplify the payroll process with accurate and dependable payroll withholding tax solutions. Our clients include Fortune 500 companies, like Walmart and Southwest Airlines, and leading payroll service providers, including ADP and Paychex. With a 95%+ customer retention rate, our products always have to be top-of-the-line, and so do our employees.
Symmetry is also the company behind the popular website PaycheckCity.com, which helps millions of Americans better understand their paychecks every month.
