Operations Associate at West End Church

Operations Associate

West End Church is a progressive, inclusive, vibrant community of faith ministering to our ever-changing city in the name of our all-changing God. We are young and old, of many races and abilities, of various genders and sexualities, people on journeys and people longing to put down roots. We see our diversity as an expression of God’s immense imagination, and we value hospitality, inclusivity, and belonging.

We are seeking a dynamic, problem-solving, people-centered individual to join our team. The Operations Associate is a full-time (40 hours/week) position that supports the ministry and maintenance of West End Church by assisting the Operations and Program Teams in ensuring that our programs are running smoothly. The Operations Associate’s duties include room set-up and breakdown, creating systems for routine operations and protocols (ie., event setup forms, IT usage, food & beverage coordination, etc.), facilitating meetings, managing the space calendar, working with the communications manager to make sure all calendars are synced, and light janitorial services/event setup and cleanup. The Operations Associate reports to the Operations Manager and works closely with the Program Team via The Director of Curriculum & Lifelong Learning.

Key Responsibilities & Functions

Program Operating Logistics

● Work with the Operations Manager and the Director of Curriculum & Lifelong Learning to create a protocol to log and review weekly event setup needs and communicate them to other members of the building team

● Establish “neutral” space layouts and make sure rooms are returned to neutral after use

● Maintain the internal program calendar that records space use for the church and its tenants, as well as tracking staff out-of-office status and building closures

● Count individuals served by each of our programs and maintains a daily log of how many people cross the thresholds of West End Church every week

● Review public-facing materials (web calendar, program descriptions) upon request to make sure that proposed programs align with building schedule and resources

Set-up/Break-down for Events

● Facilitate room set-up and breakdown

● Ensure rooms have what is required by the event in them and checking with the event facilitator to make sure hospitality needs are continually met

● Maintain a device/cord “library” and being present for tech troubleshooting (screen mirroring, A/V inputs, Zoom logins) during event set-up

● Perform basic janitorial tasks (wipe up sticky messes, empty wastebins with food, help with trash removal) to deter pest and rodent activity

General Hospitality & Interfaces

● Maintain courteous, cooperative, and supportive communications with staff, lay leaders, ministers, members, rental partners, and visitors to West End Church

● Have a “can-do” attitude: if there’s an issue preventing program participation or enjoyment, be willing to quickly find a solution

● Be able to work in a multicultural environment with good interpersonal skills and an ability to multi-task and self-start

● Staff the front door and greet arrivals when needed

Requirements:

● High School diploma or equivalent

● Fluency in written and spoken English; Spanish proficiency a plus

● Basic tech savviness and troubleshooting ability

● Ability to lift up to 50lbs and have good physical health and mobility

● Ability to work nights/weekends (schedule agreed upon in advance)

Salary & Benefits

●    $20-$23/hour

●    Generous benefit package, including health and pension contributions

●    Position starts with two weeks of paid vacation

●    Professional development/continuing education in discussion with supervisor