Application Specialist at SJE, Inc.

We are Proud to be SJE!

At SJE, we are more than a company — we are a family of brands with a shared vision and mission to provide industry-leading, innovative, and reliable control and monitoring solutions that improve efficiencies, protect the environment, and deliver dependable solutions to our valued customers. We are looking for an Applications Specialist to support all SJE brands. This position will work out of our Birmingham, Alabama location. Check us out at SJEinc.com!.

The job:

We are seeking a Applications Specialist to join our IT team. This role is ideal for someone who enjoys helping people, solving problems, and working with business systems like ERP and CRM. This role requires strong problem-solving skills, excellent communication, and the ability to resolve technical and functional issues efficiently while ensuring minimal disruption to business operations. If you are customer-focused, detail-oriented, and eager to learn, we’d love to hear from you!

The skills you need:

What will you do in this role:

• Be the go-to person for employees needing support with business applications.
• Troubleshoot and resolve issues in ERP, CRM, and other key systems.
• Provide guidance, training, and resources to help users get the most out of our systems.
• Document solutions and contribute to user guides and knowledge bases.
• Partner with IT, Business Analysts, and vendors on escalated issues and system updates.

Education, Experience and Ability Requirements:

• Associate’s or Bachelor’s degree in Information Technology, Business, or related field preferred     
• Two (2+) years of experience in application support, help desk, or related field
• Strong troubleshooting, communication, and customer service skills
• Familiarity with ERP, CRM, or other business systems (IFS, Salesforce, SAP, Oracle, etc.)
• Ability to manage multiple requests in a fast-paced environment
• A team player who enjoys working with people and solving problems
• Communication: Ability to clearly convey information to both technical and non-technical audiences
• Customer Focus: Dedicated to meeting the expectations and requirements of internal stakeholders
• Problem-Solving: Uses logic and analytical thinking to resolve complex issues
• Collaboration: Works effectively with cross-functional teams and external partners
• Adaptability: Responds positively to changing priorities and business needs
• Attention to Detail: Ensures accuracy and thoroughness in documentation and support tasks
• Initiative: Proactively identifies opportunities to improve processes and user experiences

Answering your questions:

When you are considering a new job, it is normal to have a ton of questions. Here are a few questions we are asked all the time.

• What are the hours? Monday – Friday 8:00 am – 5:00 pm.
• What is your Paid Time Off and holiday policy? Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays.
• What benefits do you offer? We offer a robust benefits package including health, life, short-term and long-term disability insurance as well as dental and vision programs you need to take care of your family, along with other benefit options. Check out our full benefits package!
• What percentage of travel is required for this position? 10-15%
• What is my commute? Plug this address into Google Maps: 5201 Princeton Way, Hoover, Alabama 35226

We will answer more of your questions during the first interview. Expect to hear about the next steps if you meet the job requirements.

Why work with Us
At SJE, we believe in empowering our employees to grow professionally while making a real impact. We offer competitive pay, excellent benefits, and a collaborative culture that encourages creativity and problem-solving. Join us and become a part of something bigger. Join a company where you’re not just working—you’re building a legacy!

Learn more and apply on-line at www.sjeinc.com. SJE is an Equal Opportunity Employer.