Integration Support Specialist at McLeod Software

McLeod Software is searching for an Integration Support Specialist to help us support customer installations and upgrades, serve as a conduit between our customers and integration vendor partners, and coordinate efforts on product enhancements, modifications, and installations. The Integration Support Specialist will be a key partner for our enterprise customers, assisting with software scalability issues and resolutions while ensuring a seamless integration experience.

What You’ll Be Doing (Responsibilities):

• Assist customers with identifying and resolving software and system performance issues.
• Provide proactive support to Enterprise customers for software support and scalability issues.
• Test modifications and enhancements to the integration modules.
• Provide remote and onsite customer training ranging from individuals to large groups.
• Provide remote customer support.
• Work with integration partners on concurrent integrations.
• Assist with the creation and maintenance of internal and customer-facing documentation.
• Assist the product group with new vendor implementations.
• Assist the Sales team with technical information and quotes.

What You’ll Need (Requirements):

• Bachelor’s degree and/or equivalent work experience.
• 2+ years’ experience providing customer software and hardware support.
• Knowledge of SQL.
• Proficiency with word processing and spreadsheet software.
• Excellent verbal and written communication skills, with a passion for service.
• Strong problem-solving, time management, and interpersonal skills.
• Experience in a customer support or technical support role is preferred. 
• Previous experience training customers or end-users is preferred.
• Ability to travel a minimum of 25%, with occasional weekend travel.

Why McLeod?

At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success. With over 650 full-time team members, we’re still growing while staying true to who we are. Our priorities stay where they belong: with our employees, our customers, and the continued growth of our business. When you join McLeod, you’re joining a company that’s built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.