- Junior
- Office in Dundalk
We are seeking a dynamic and detail-oriented Service Advisor to join our team as the first point of contact for our repair services. If you’re customer-focused, energetic, and experienced with CDK and mechanical systems, this is your chance to shine in a fast-paced environment. Your ability to connect with a diverse customer base, provide exceptional support, and ensure top-notch service is essential to success in this role. If you’re passionate about delivering outstanding customer care and ready to take your career to the next level, we want to hear from you!
Benefits:
- Medical, dental, vision, disability and life insurance offerings
- 401k with company contribution
- Paid time off
- Company paid holidays
- Tuition Reimbursement program
- Employee referral bonus program
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities:
- Maintain excellent customer service as set by dealership service manager
- Schedule appointments and generate estimates for customers
- Advise customers on the appropriate maintenance required to their vehicle based on manufacturer’s specifications
- Document repair and service orders in the correctly in CDK
- Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
- Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
- All other duties as assigned
Work Authorization/Security Clearance
All Roads Company does not provide H1-B sponsorship. No security clearance required for this position.
AAP/EEO Statement
All Roads Company and its subsidiaries is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
