- Senior
- Office in Birmingham
The Lead File Handler will handle own caseload within the Military Disease department, specialising in NIHL claims (noise induced hearing loss claims) and potentially other disease cases.
As well as assume responsibility for supervision of mini team, this includes but is not limited to cases, bills and general guidance with the view to progress files and develop the teams technical understanding.
You will be responsible for managing and progressing claims in accordance with appropriate strategies to secure desired client outcomes at appropriate levels of profitability.
Key Responsibilities
- Reviewing documents and preparing reports on own files as well as supervising team reports and files.
- Reviewing and approving bills on own files as well as team.
- Technical development of the team i.e. competency framework & strategy.
- Supporting with any strategy meetings and relaying key messages and updates.
- Responsible for creating guidance documents for the team.
- Dealing with disclosure.
- Reviewing evidence (Including records)
- Conducting investigations with Insured / obtaining witness statements.
- Instructing Experts
- Attending conferences and trials.
- Dealing with routine correspondence.
- Court appointments.
- Liaising with and taking instructions from Insurers and Insureds.
- Ensure adherence to Court timetables.
- To ensure compliance with the SRA Standards & Regulations
- Adhere to the Keoghs Values
Skills, Knowledge and Expertise
- Technically proficient in dealing with NIHL disease cases
- People person, able to supervise a mini team.
- Ability to use own initiative
- Effective Negotiator
- Good listening and verbal communication skills
- Ability to maintain concentration and pay attention to detail
- Ability to self-organise and self-prioritise
- Ability to work under pressure and to target
- An enthusiastic and hardworking individual
- Good level of IT skills
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
* after successfully completing probation
