SolutionWorks - Operations Manager (PDR - Calgary, Alberta, Canada) at SolutionWorks

The Operations Manager is responsible for overseeing the day-to-day operations of a PDR (Paintless Dent Repair) department or multiple PDR locations. This role ensures the delivery of high-quality dent repair services while driving operational efficiency, financial performance, and customer satisfaction. It requires a blend of technical expertise, strong leadership, and business acumen to lead a team of technicians, optimize processes, and grow the business.

PLEASE NOTE: This position is based in Canada. The successful candidate must live in Calgary, Alberta, Canada and speak French and English.

DUTIES AND RESPONSIBILITIES

Operational Leadership:

• Lead and manage a team of PDR technicians and support staff, ensuring high performance and quality.
• Oversee daily operations, ensuring efficient workflow and timely completion of repairs.
• Ensure quality control by conducting inspections to ensure repairs meet company standards.

Cross-Functional Collaboration:

• Collaborate with other departments to drive business growth, increase market share, and improve customer acquisition.

Process Improvement:

• Implement process improvements to increase efficiency, reduce costs, and enhance customer acquisition.

Compliance:

• Ensure compliance with safety regulations and industry standards in all repairs.

Customer Satisfaction:

• Responsible for customer service issues, including providing estimates, addressing complaints, and ensuring customer satisfaction.
• Maintain strong relationships with key customers, insurance companies and suppliers ensuring alignment on quality expectations and performance.
• Develop and maintain customer relationships, handling escalated issues and ensuring high levels of satisfaction. 
• Track and analyze KPI’s (repair volume, turnaround times, customer satisfaction to drive performance improvements.
• Any other duties assigned by your direct supervisor or leadership.

QUALIFICATIONS

Education: 

• High school diploma or equivalent required.
• Bachelor's degree in automotive technology, Business Management, or a related field is preferred.

Experience:

• Minimum of 3 years of experience in automotive reconditioning, repair, or a related field.

Skills:

• Outgoing personality and ability to connect with people
• Sharp negotiation and networking skills
• Strong leadership and team management skills.
• Excellent knowledge of automotive repair and reconditioning processes.
• Ability to develop and optimize workflows for efficiency.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Working conditions

• Work is typically performed in a shop environment with exposure to noise, dust, and automotive chemicals.
• May require standing, walking, and lifting heavy objects.
• Occasional travel may be required.

The successful candidate must live in Calgary, Alberta, Canada and speak French and English.