Operations Associate at The Tithonia Group

🌍 Location: London, hybrid (3+ days a week in office)

💷 Salary: £37-46K, depending on experience

🕝Employment Type: Full-Time

🏢 Experience Level: 0-2 years

About the Group

The Tithonia Group is dedicated to allowing stranded innovation to exist and thrive within the life sciences industry. This group's purpose is to improve patient access to medicines globally by providing the best home for proven pharmaceutical products. The group is formed of two sister companies with distinct strategies: Androlabs and Simple Pharma.

About the Company

Simple Pharma’s purpose is to be the best home for proven pharma products. 

The pharma industry overspends on pharma operations by €100bn per year, putting the success of their pharma products at risk and creating inefficiencies in the healthcare system.  

Simple Pharma is building the first end-to-end distribution and compliance services company for pharma product owners. Our Distribute and Comply services allow intellectual property owners to focus on their products without needing to build or maintain pharma backbone capabilities. We pick up from manufacturers and deliver to wholesalers and pharmacies, taking care of everything else in between to keep products in supply. We hold marketing authorisations and comply with all regulatory requirements to maintain the highest possible standard of quality and patient safety. And we do this across Europe with the aspiration to expand globally.

Founded in 2019, as part of the Tithonia Group, we have scaled our operations to manage close to 100,000 units per month and 60 marketing authorisations across 25 countries. Our diverse and combined team has more than 40 people across 7 countries, speaking more than 10 languages. We are EBITDA profitable, growing, and are participating in a market that is ripe for new thinking.

At Simple Pharma, our core values— Knowledge and Transparency, Agency, First Principle Thinking & Humility—guide our actions every day. They shape our daily operations and interactions. Whether it’s empowering a colleague with the right information, proactively addressing challenges, or embracing feedback, we live these values every day to ensure that Simple Pharma is a place where innovation thrives, and excellence is the norm.

The Role

We’re looking for a proactive and detail-oriented Operations Associate to join our growing team. In this role, you’ll work across the full supply chain, handling a mix of inbound and outbound operations while collaborating closely with internal teams and external partners. 

This is a hands-on position where you’ll be at the center of our daily operations - managing shipments, maintaining accurate data, troubleshooting issues, and ensuring seamless delivery to our customers. If you enjoy problem-solving, working cross-functionally, and driving operational excellence, this role is for you. 

This is an exciting opportunity for a operations professional looking to build their career in a high-growth, international company that is reshaping how pharmaceutical companies operate across Europe and beyond.

What You Will Be Doing

1. Supply Chain & Logistics

• Work daily with third-party partners, including manufacturers, suppliers, contract warehouses, logistics providers, and other outsourced services. 

• Provide end-to-end supply chain support, including booking shipments, coordinating delivery and quality documentation, and resolving operational bottlenecks. 

• Maintain accurate inventory management, batch disposition, and master data in company systems. 

• Prepare and update regular inventory and shipment reports for internal stakeholders. 

• Keep trackers up to date with information related to: 

• Shipment status and delivery progress 

• Purchase orders issued to suppliers 

• Costs and financial tracking 

• Ensure all activities are carried out in full compliance with GDP (Good Distribution Practice), including correct handling, storage, and documentation of pharmaceutical products. 

2. Order & Issue Managment

• Triage and manage daily communications with external partners to ensure smooth and timely order execution. 

• Maintain and update internal order management tools, ensuring accuracy and visibility across the supply chain. 

• Monitor, track, and resolve operational issues (e.g. product, transport, or invoice discrepancies), including data entry, status updates, and resolution follow-up. 

• Act as a key liaison for external stakeholders through Zoho Desk, ensuring clear communication and professional resolution of queries. 

• Ensure GDP standards are consistently met in order processing, complaint handling, and issue resolution. 

3. Data & Performance Management

• Support the collection, analysis, and reporting of KPIs across supply chain and operations. 

• Contribute to weekly and monthly performance reports, ensuring accuracy and actionable insights. 

• Identify trends and recommend process improvements to enhance efficiency, reduce errors, and strengthen overall operational performance. 

• Maintain documentation and reporting aligned with GDP requirements, supporting internal audits and regulatory inspections. 

Requirements

Who You Are and What You Bring

Required Skills and Qualifications:

• Exceptional Attention to Detail – You are meticulous in your work, with strong documentation skills and an ability to spot inconsistencies in data or submissions before they become issues.
• Process Reliability – Comfortable handling repetitive but mission-critical tasks with consistency and care.
• Clear Communication – Strong written and verbal communication skills, with the ability to convey information concisely and professionally.
• Tech-Savvy and Adaptable – Confident using spreadsheets and digital tools, with the ability to quickly learn new systems and platforms.
• Team-Oriented – Collaborative mindset and the ability to work effectively with internal teams and external stakeholders in a fast-paced environment.
• Degree in a Relevant Field – Such as Supply Chain, Logistics, Business, Data, Life Sciences, or a related area

Preferred Skills and Qualifications:

• Foundational Experience – Internship or prior experience in supply chain, logistics, or operations.
• Industry Exposure – Familiarity with pharmaceutical operations or other regulated industries.
• Helpdesk System Familiarity – Experience with platforms like Freshdesk or Zoho Desk.
• Process Improvement – Interest in continuous process improvement.

Benefits

What We Offer You

💰 Competitive salary, £37-46k, based on experience, ensuring you're rewarded fairly.

💳 Employee Growth Shares. From day one, you'll receive growth shares, making you a true partner in Tithonia & Simple Pharmas success.

❤️ Comprehensive Private Medical Insurance: We've got you covered with top-tier health benefits.

🔋 Learning & Development: Enjoy an annual allowance for professional growth.

🏖 25 days of holidays a year (plus bank holidays) and an option to buy 5 days per year.

🌴 Work from anywhere: Flexibility to work from abroad for the entire month of August.

🌎 August Holiday Perk: Use 7 holiday days and get an additional 3 days free.

☀️Summer Hours: Enjoy 2pm Friday finishes during July and August.

🐶 Dog-Friendly Office: You'll find a pup or 2 around our dog-friendly office.

🚲 Cycle to Work Scheme

🍿 Team Activities: We believe in the power of team bonding and regularly organise company-wide events and overseas company off-sites.

⚡High-Performance Team: Join an ambitious and dynamic team that's passionate about excellence.

⏫ Continuous Investment: Benefit from ample training opportunities and resources.

🗻 Career Growth: Experience rapid professional and personal development, opening doors to multiple career paths.

The Tithonia Group is a meritocracy - we hire based on people's skills, experiences, and potential to contribute to our success.