Guest Service Associate at Full House Resorts

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Guest Services

• Greet guests warmly and professionally upon arrival and departure
• Assist guest inquiries politely and respectfully
• Provide accurate information about hotel amenities, promotions, and local attractions
• Handle guest requests, complaints, and service recovery with professionalism
• Maintain accurate records and ensure compliance with hotel policies

Valet Services

• Safely park and retrieve guest vehicles in designated valet areas
• Maintain organized tracking of keys, tickets, and vehicle information
• Assist guests with loading/unloading items from vehicles
• Monitor the valet area for cleanliness, safety, and traffic flow
• Drive both automatic and manual transmission vehicles

Bell Services

• Escort guests to rooms while handling luggage with care
• Deliver amenities, packages, and other items to guest rooms as requested
• Assist with group arrivals/departures and coordinate luggage storage
• Maintain the cleanliness and organization of the bell desk and storage areas

General Responsibilities

• Communicate effectively with Front Office, Housekeeping, Security, and other departments
• Uphold grooming, uniform, and gaming license standards at all times
• Follow safety, security, and guest privacy protocols
• Maintain awareness of hotel operations and guest satisfaction
• Perform other duties as assigned by management

QUALIFICATION REQUIREMENTS:

• High school diploma or equivalent preferred
• Ability to drive both manual and automatic transmission vehicles
• Excellent customer service and communication skills
• Professional appearance and demeanor
• Availability to work flexible shifts, including weekends and holidays

EDUCATION AND/OR EXPERIENCE:

• One (1) or more years of hospitality or related experience is required.
• A high school diploma or equivalent is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS: 

• Valid driver’s license with a clean driving record (required for valet duties)
• Must obtain and maintain a valid Colorado Support Gaming License

PHYSICAL DEMANDS:

• Ability to lift and carry luggage up to 50 lbs and stand/walk for extended periods

COMPENSATION AND BENEFITS:

• $16.50 per hour

Full House Resorts provides a robust benefits package for all employees and eligible family members, including:

• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.

For the employees, Full House Resorts provides: 

• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and resort services.