Regional Collections Specialist at Car-Mart

Are you a driven and experienced collections professional with a passion for training and accountability? We’re looking for a Regional Collections Specialist to help lead and strengthen our collections efforts across multiple dealership locations.

In this key role, you'll support and supervise collections teams within your assigned region—ensuring compliance with company policies, enhancing performance, and driving results through hands-on leadership and consistent field presence.

What You'll Do:

• Monitor daily collections activity across assigned dealerships

• Conduct weekly dealership visits and provide in-person support

• Ensure consistent call volume and personal visits by account representatives

• Provide hands-on training and coaching for new and tenured collections staff

• Conduct monthly audits and ensure adherence to all collections procedures

• Lead onboarding and development for new Account Representatives

• Partner in the hiring, interviewing, and promotion process for Account Reps and Sr. Account Reps

• Maintain strict focus on repossession processes, compliance, and timely execution

• Track and analyze performance metrics; identify training needs and close skill gaps

• Facilitate regular workshops, calls, and annual tax time training

• Support special projects and assist in managing high-priority accounts

• Collaborate with General Managers and Area Operations Managers to improve performance in underperforming stores

• Maintain a rolling 60-day stop list and report regional economic changes affecting collections

• Ensure daily presence in dealerships to drive accountability and performance

What We're Looking For:

• Strong knowledge of collections procedures and policies

• Proven ability to lead, train, and coach field teams

• Excellent communication and interpersonal skills

• High level of accountability and attention to detail

• Willingness to travel within the region and be present at dealerships daily

• Ability to analyze data, audit performance, and recommend improvements

• Strong understanding of repossession protocols and legal compliance

• Comfortable working independently and in collaboration with operations leadership

Why You’ll Love It Here:

• Opportunity to make a direct impact on team performance and company success

• Collaborative, fast-paced environment with growth opportunities

• Competitive compensation and benefits package

• A company culture that values integrity, service, and personal development

If you’re ready to take the next step in your collections career and thrive in a role where no two days are the same—apply now to become a Regional Collections Specialist!

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