Telephone Operator at Metrolina Nephrology Associates

Description

Metrolina Nephrology Associates is the region’s most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Our extensive network of providers and offices allow our practice to deliver care in an atmosphere that is personal, patient centered, and compassionate.

It is our mission to provide the most comprehensive nephrology services available with a personal commitment to enhance our patients’ quality of life through professional activity and dedication.

To attract the best and the brightest, Metrolina has competitive wages and benefits and a generous paid time off package beginning in your first year of employment: 4 weeks (accrued) paid time off PLUS 7 additional paid holidays! We also have a generous 401k plan with two entry dates after 90 days of employment. Voted by employees as a Best Places to Work in Healthcare by Modern Healthcare 3 years running.

A non-exempt position operating as the first point of contact for our patients and responsible for transferring calls to the appropriate department, taking messages, and managing incoming hospital consults.

Job Duties to include but not limited to:

         Assign, Manage and Page Consults

         Print and Manage Hospital Lists Daily

         Schedule Appointments

         Works Unlinked Recall Lists on a Bi-Monthly Basis

         Index Encounter Forms Daily

         Efficient use of the EMR

         Performs clerical duties as assigned to maintain workflow in the department

         Covers the front desk areas as assigned

         Responsible for the security and confidentiality of patient information at all times

         Provides a pleasant and helpful phone contact for callers

         Communicates effectively with callers to ensure complete resolution of inquiry

         Assists Non-English speaking callers utilizing the resources available.

         Serves as a liaison between patients and medical staff

         Able to efficiently triage, connect and transfer calls.

         Maintains operations by following policies and procedures, reporting needed changes.

         Contributes to team effort by accomplishing results

         Promotes a system wide team approach through open and timely communication

         Promote professional and courteous communication with customers and staff

Requirements

Education: High School Diploma or equivalent required.

Experience:Must have at least two years’ experience in customer service with at least six months in a healthcare setting. Patient representative experience preferred.

Personal Qualities:  Customer service focused and responsive to customer’s needs, energetic, respects confidentiality, proactive and able to work independently. Flexible and organized, with attention to detail and quality.