HR Support Manager - Lanes at Lanes Group

We are looking to appoint for a newly created position as  HR Shared Services Manager is responsible for overseeing the day-to-day operations of the HR Support team, ensuring efficient and effective delivery of HR services to the organization. This role involves managing a team of HR professionals, providing guidance and support, and driving continuous improvement in HR processes. The HR Shared Services Manager will ensure the smooth operation of key HR services such as recruitment, changes, employee relations, and benefits administration, in line with company policies and legal requirements.

Location: Leeds 

Hours: Monday to Friday – 37.5 Hours per week. (Hybrid)  

Salary: c£40k per annum 

Holidays: 24 days per year rising with length of Service

Responsibilities – but not limited to:

Team Management:

·        Lead and manage the HR Support team to ensure the timely and accurate delivery of HR services.

·        Provide direction, guidance, and support to develop team members, fostering a positive and productive working environment.

·        Monitor team performance, set goals, conduct regular one-to-one meetings, and provide feedback.

·        Ensure the team has the appropriate skills and training to perform their duties effectively.

Operational Excellence:

·        Oversee and manage day-to-day HR service delivery, including recruitment, onboarding, changes,  employee records management, and benefits administration.

·        Ensure HR processes and systems are compliant with legal, regulatory, and company policies.

·        Identify opportunities to improve HR processes and services, making recommendations for improvement and streamlining operations.

·        Develop and maintain HR Support policies and procedures to ensure consistency and efficiency.

Performance Monitoring and Reporting:

·        Monitor and report on key HR Support metrics (e.g., time to hire, payroll accuracy, employee query resolution).

·        Ensure KPIs and SLAs are met or exceeded by the team, taking corrective action where necessary.

·        Prepare and present regular reports on HR service delivery to senior management.

Employee Support and Engagement:

·        Act as the first point of escalation for complex HR issues or queries from employees and managers.

·        Provide advice and guidance on HR policies, procedures, and best practices.

·        Support employee engagement initiatives and ensure that the HRSS team contributes to a positive employee experience.

Collaboration and Stakeholder Management:

·        Work closely with other HR functions, such as HR Business Partners, L&D, and recruitment teams, to ensure a seamless HR service.

·        Liaise with senior management, department heads, and external vendors to ensure HR services meet the needs of the business.

·        Participate in HR projects and initiatives to enhance service delivery or implement new processes.

Compliance and Risk Management:

·        Ensure compliance with all employment laws and regulations, including data protection laws (e.g., GDPR) and health and safety legislation.

·        Maintain accurate and up-to-date employee records and ensure HR systems are secure and compliant.

Note: In addition to these functions outlined above, personnel are required to carry out such other duties as may be reasonably required in order to support the objectives of the Group/ Company/ Region/ Division

Essential Skills/Experience 

·        Proven experience in an HR Shared Services environment or HR operations.

·        Strong leadership and team management skills, with the ability to motivate and develop others.

·        In-depth knowledge of HR processes and policies, including recruitment, payroll, benefits, and employee relations.

·        Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization.

·        Strong problem-solving abilities and the ability to handle sensitive or complex HR issues.

·        Good understanding of UK employment law and HR best practices.

·        Strong organizational and time-management skills with the ability to manage multiple priorities.

·        Proficient in HR software and systems (e.g., HRIS).

Desirable:

·        CIPD qualification (Level 5 or above) or equivalent.

·        Ability to drive change and implement process improvements.

·        Previous experience working in a fast-paced, high-volume HR environment.

·        Experience with reporting and data analysis.

Personal Attributes:

·        A proactive and solutions-oriented approach to problem-solving.

·        High level of attention to detail and accuracy.

·        Ability to work independently and as part of a team.

·        Resilient and adaptable to change.

·        Strong ethical standards and discretion when handling confidential information.

About the Lanes Group:

The Lanes Group are the UK’s largest independent provider of water and wastewater solutions and services, we play a vital role in always maintaining the seamless operations of the nation’s water systems. Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer. 

The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.

Lanes

Lanes I 

SUS 

Clearflow

AQS 

We are an equal opportunities employer and welcome applications from under-represented members of the community. 

Strictly no agencies please