Coordinator, Quality Standards at Los Angeles Homeless Services Authority

About the Department

The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our 750+ FTE staff are adaptive problem solvers and passionate about enriching people’s lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently in a collaborative environment, we would love for you to join our team.  LAHSA is leading the fight to end homelessness in LA City. Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package. 

Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care, we coordinate and manage over $800 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness. 

The Incident Reporting Coordinator is responsible for the intake, tracking, and preliminary review of incident reports submitted by providers at LAHSA-funded sites. This role ensures that reports meet compliance requirements, supports provider adherence to incident protocols, and assists with grievance documentation and coordination.

The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities.

Position Duties

Program Development

• Serve as the primary point of intake for provider-submitted incident reports.
• Receive, log, and maintain a centralized incident reporting system for monitoring, audit readiness, and trend analysis.
• Conduct initial reviews of submissions for completeness, clarity, and compliance with LAHSA’s reporting protocols.
• Flag incidents requiring immediate escalation due to safety or compliance concerns, and route to appropriate departments (Risk Management leadership, Program, Legal, or Compliance).
• Provide training and guidance to providers to improve reporting quality, strengthen incident management practices, and build capacity.
• Monitor provider adherence to reporting timelines and standards; provide reminders, feedback, and technical assistance to strengthen compliance.
• Provide training and guidance to providers to improve reporting quality and capacity.
• Collaborate with the Grievance Unit to share relevant information, support grievance intake, and coordinate responses.
• Provide administrative support for grievance case tracking, resolution, and documentation.
• Identify and analyze risks, patterns, and themes from reported incidents and grievances to inform leadership, quality standards, and systemic improvements.
• Ensure accurate, consistent, and complete data on incidents and grievances are tracked, maintained, and reported.
• Identify and analyze risks, patterns, and themes from reported incidents and grievances to inform leadership, quality standards, and systemic improvements.

• Perform other duties as assigned.

• Develop training requirements and curriculum for programs funded by LASHA. 
• Organize group trainings and facilitate meetings among service providers and stakeholders. 
• Maintain ongoing technical assistance after group trainings have been conducted. 
• Provide TA support to Support to Outreach, Shelter Systems, and Rapid Re-Housing program coordinators as well as staff in the Youth, Single Adult, and Family systems as needed. 
• Manage relationships with local and national TA providers for LAHSA. Work to identify new partners for LAHSA funded providers. 

Minimum Qualifications

• Strong knowledge of evidence-based practices utilized in homeless services for youth, single adults, and families.
• Must keep abreast of trends and developments in homeless services and related fields, especially evidence based and emerging practices, research, and model programs at a local and national level. 
• Capacity to put theory into practice and support implementation at the program level. 
• Knowledge of documentation practices and reporting procedures for programs.
• Knowledge and understanding of policy, systems and local programs that impact homeless persons and related public funding sources, regulations, requirements, and procedures.
• Experience interacting with and negotiating several systems that affect the lives of people experiencing homelessness in Los Angeles.
• Ability to establish excellent relationships and work cooperatively with individuals, groups, and organizations diverse in mission, composition, function, capacity, and geographic location.
• Ability to effectively facilitate productive discussion among diverse stakeholder groups
• Ability to quickly grasp concepts and apply them to solve complex social problems.
• Ability to articulate and strategically pursue new ideas to improve homeless systems.
• Ability to think critically and strategically.
• Strong written, verbal and presentation communication skills. Ability to communicate clearly.
• Ability to adapt rapidly in response to changing information or funding needs.
• Demonstrated organizational skills and proven ability to work independently and manage multiple projects and priorities within a multi-disciplinary team environment.
• Sets a high standard for personal and team performance with a focus on results. 
• The successful candidate will be collaborative and a problem solver. Her/his work will be driven by strategic thinking and executed with creativity and efficiency. She/he will demonstrate patience and a commitment to treating others with respect.

Other Qualifications

• Bachelor’s degree desired. 
• At least three (3) years relevant work experience in the provision or oversight of homeless services program is preferred.
• Any combination of extensive and applicable work experience and educational credentials to perform the above duties successfully.