Customer Service Representative at Fix-It 24/7

Customer Service Representative
Be the Voice Behind the Solutions

Are you driven, empathetic, and energized by helping others? Do you have a knack for turning a phone call into a lasting customer relationship? Emergency Air — a fast-growing leader in residential HVAC and plumbing — is hiring a Customer Service Representative who thrives in a dynamic, high-impact environment.

This is more than a job — it’s your opportunity to join a team that values performance, rewards initiative, and supports your career growth every step of the way.

What We Offer:
• Base Pay: $16-$18/hr.
• Monthly Bonuses: Earn an additional +$3,500+ based on performance
• Schedule: 10 AM – 7 PM with rotating Saturdays (no late nights!)
• Benefits Package:
• Medical, Dental & Vision Insurance
• 401(k) with company match
• Paid Time Off & Paid Holidays
• Career Growth: We promote from within and offer clear paths for advancement
• Team Culture: Positive, high-energy environment where your contributions are recognized and rewarded

What You’ll Do:
• Handle a high volume of inbound and outbound calls with urgency and professionalism
• Build trust and rapport with customers while uncovering their HVAC or plumbing service needs
• Schedule and coordinate appointments with field technicians
• Recommend service options, promote membership plans, and maximize each customer interaction
• Deliver a world-class customer experience from first call to follow-up

What We’re Looking For:
• A motivated, goal-oriented professional who loves to win and help others do the same
• Strong communication skills with the ability to listen, empathize, and problem-solve quickly
• Calm under pressure and able to maintain professionalism in a fast-paced environment
• Experience in a sales-support or customer-facing role — home services or call center experience is a major plus
• Familiarity with plumbing, HVAC, or home services is helpful but not required

Schedule: Monday - Friday, 10 am - 7 pm with rotating Saturdays

Join a Company That’s Growing Fast — and Wants You to Grow With Us
If you’re ready to turn your customer service talent into a rewarding career, apply today and make a real impact with the Emergency Air team.