VP Bus Operations & Maintenance Oversight at Capital Metropolitan Transportation Authority BU
Capital Metropolitan Transportation Authority BU · Austin, United States Of America · Onsite
- Senior
- Office in Austin
WHO WE'RE LOOKING FOR
The Vice President, Bus Operations reports directly to the Executive Deputy Chief Operating Officer. This position is responsible for all aspects of Bus Operations including maintenance, RideShare, Contracted Services and operations training provided by the Authority. The primary focus of this position is to ensure all bus services are performed consistent with industry best practices.
Responsibilities
WHAT YOU'LL BE DOING
Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.
Oversee and direct the management personnel and coordinate the oversight of the fixed route bus and rideshare contracted service providers, including contract management of service contracts, quality assurance and quality control (operations and maintenance), operations cost analysis and control, field operations, special events, data management, long range fleet requirements, long range capital asset plan, maintenance information systems, and operational use of ITS and radio systems.
- Oversee and direct the management personnel and coordinates operations of the Fixed Route Services team, including management of field operations, contract oversight, scheduling, and dispatch.
- Evaluates bus operations performance based on operations key performance indicators and develops strategies to improve performance
- Determines and implements short/long-term strategies needed to support agency goals and plans.
- Develops and implements communications strategies to improve employee satisfaction at all levels within Bus Operations.
- Responsible for oversight of contract management of service contracts for Rideshare operations, including the development, implementation, and monitoring of contract management plans for each service provider.
- Direct the bus and maintenance teams to ensure adherence to contract requirements, organizational policies, procedures, and standards.
- Oversee the development and implementation of operating practices and procedures, including the development and implementation of an on-going performance measurement and feedback system.
- Serve as a member of the Risk Management Oversight Team to assess, manage, and reduce organizational risk and exposure through improved business practices (processes, procedures, and policies), communication and data/information analysis. Contribute to the coordination of Risk Management, Safety and Security functions in an outsourced business environment to ensure compliance with MAP-21 regulations.
- Manage the development, administration, and implementation of the bus, rideshare and maintenance budgets to include long- and short-range planning.
- Act as liaison to Board Advisory Committees on matters related to services provided by the bus teams
- Responsible for manager accountability for meeting organizational goals and objectives, financial planning, and budget adherence.
- Conduct briefings for senior management, regulatory agencies, and the board of directors regarding CapMetro’s Bus, Rideshare and Maintenance operations.
- Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.
- Perform other position related duties as required and/or assigned.
RESPONSIBILITIES - SUPERVISOR AND/OR LEADERSHIP EXERCISED:
Direct and manage department personnel by planning, scheduling, delegating, and overseeing employee work assignments, authorizing, coordinating, and scheduling work with vendors and consultants, conducting personnel actions, including, hiring, and interviewing, and overseeing hiring, training, work assignments, and performance evaluations.
Qualifications
WHAT YOU BRING
Bachelor’s Degree in Business Administration, Engineering, Transportation, or related field. Related experience may substitute for education on a year per year basis for up to four years.
Ten (10) years of progressively responsible management experience, to include six (6) years directing a professional staff, administrative/operations experience encompassing all functional aspects associated with the operation and maintenance of a bus system.
Experience managing a mid to large size transit system or experience in a similar environment is preferred.
Knowledge, Skills, and Abilities:
Strong working knowledge of transit management and operations principles, including knowledge of safety, FRS, maintenance, paratransit scheduling, dispatch, field operations, labor relations, staff development, and collective bargaining.
Excellent labor relations and negotiation skills in a union environment are essential.
Strong supervisory skills, including the ability to plan and delegate work effectively.
Excellent verbal and written communication skills.
Team management skills to fully leverage talents of diverse people working together, and conflict management to deal with complex or sensitive situations and ensure the positive image of CapMetro.
Strong business knowledge or advanced understanding of the transit industry, and support of business objectives by developing integrated operational strategies and tactics.
Ability to work effectively across all levels of the organization.
Ability to find solutions to complex interpersonal, technical, financial, legal, and administrative problems.
High level of analytical and creative ability to solve complex challenges.
Mobility Status:
As a Mobile position, the incumbent is expected to work in the office as needed. There will be access to touchdown/collaboration spaces when on site. Must be in-office for socialization, strategic collaboration, supervision, oversite, and accountability as needed.
This position is based in Austin, Texas. Successful out-of-state candidates must relocate to the state of Texas prior to start date and may have the opportunity to work remotely anywhere in Texas after a specified period.
About Company
At CapMetro, we work to empower, enhance, and serve the region and its communities through the responsible delivery of safe, reliable, high-quality transportation. We are driven by a culture of Safety, Equity, Transparency, Sustainability, and Innovation. These values guide us in our daily activities, and decision-making and position us to be a great community partner and to better serve our riders who trust us to get them where they’re going!
WHAT’S IN IT FOR YOU
- Work with a diverse, collaborative, and energetic workforce whose focus is to bring innovation into the industry and how we serve our customers and team members.
- Utilize our free and reduced-fare transit service to get to the office and then plan to hit the gym (for free) and work with our onsite trainers, before heading back home.
- If you have children between the ages of 6 months and 6 years old, enroll them in the onsite award-winning Childcare and Learning Center.
…and much more!
COMMITMENT TO EQUAL EMPLOYMENT OPPORTUNITY
CapMetro is an equal employment opportunity employer and committed to creating a welcoming environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. CapMetro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.
Company
We're always on the move, connecting people with jobs, schools, restaurants, shops, festivals, and other great places to hang out. In fact, we have more than 31 million boardings each year.
