Seasonal Retail Associate at 1-800-FLOWERS.COM, INC

We are seeking a Seasonal Retail Associate that will provide excellent customer service, assist with product sales, and help maintain a welcoming store environment.

Responsibilities:

Customer Service:

• Greet guests warmly as they enter the store and offer assistance with their floral, plant, and gift purchases.
• Provide exceptional customer service by answering questions, offering recommendations, and ensuring customer satisfaction.
• Attempt to “up-sell” and suggest “add-ons” with every purchase to increase sales.

Sales and Point of Sale (POS):

• Ring up customer purchases accurately on the computerized point of sale (POS) system.
• Process cash, credit card, and check payments efficiently, ensuring correct change for cash transactions.
• Answer phones, take orders, and enter them into the POS system accurately.

Product Knowledge:

• Maintain in-depth knowledge of all products offered for sale, including floral arrangements, plants, and gifts.
• Inform customers about store promotions, discounts, and new products.
• Assist with product selection based on customer needs and preferences.

Store Maintenance and Merchandising:

• Set up and maintain attractive product displays and “show” at opening and closing.
• Follow merchandising plans and ensure that displays are well-maintained and visually appealing.
• Keep the sales floor, cooler, and displays clean and organized throughout the day.
• Assist in cleaning and maintaining all other areas of the store, including bathrooms.

Team Collaboration and Administrative Duties:

• Assist teammates in maintaining a clean and organized store environment.
• Perform cash register balance checks and run all "end of day" reports as required.
• Complete any additional tasks assigned by supervisors or managers.

Compliance and Standards:

• Follow “Uniform and Appearance Standards” as stated in the 1-800-FLOWERS® Operations Manual.
• Adhere to all store policies, procedures, and safety guidelines to ensure a consistent and professional customer experience.

The expected pay rate for this position is $17.00/hour. The actual compensation will be determined by experience and other factors permitted by the law.